Is Conga Contracts down?

Salesforce Core services are currently experiencing performance degradation, which is intermittently impacting Turbo SFDC authentication. This includes things like: Authentication and login services API endpoints Database/platform infrastructure CRM application backend services Metadata and workflow services We are closely monitoring the Salesforce outage and will provide updates as we learn more.

Salesforce is still continuing to investigate the issue.

Salesforce has done rolling restarts, released connections with pre-mitigation configurations, and currently performing final validations and taking proactive actions to ensure full remediation. With the Salesforce rolling restarts, all Conga Turbo services are operation, but we are monitoring the situation actively until Salesforce outrage is fully resolved.

This incident has been resolved.

We are currently investigating this issue.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

The fix did not work, we are still facing 504 issues. We are investigating it.

We've scaled up our infrastructure and seen performance improvements, but are still addressing intermittent timeouts being observed by some customers. We will provide further updates as they are available.

We are continuing to investigate a root cause while scaling infrastructure to help improve performance and stability.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

The issue has been fully resolved and all affected systems have returned to normal operation.

We are currently investigating reports of service impact affecting Conga Sign Professional within the NA region. Customers may experience inability to resend transactions and the View Audit button not re-directing properly. We will provide further updates as they are available.

After investigation, this is not a service-wide incident. The issues with resending transactions and the View Audit button have been confirmed as an intermittent product defect and are being addressed by Engineering as a high priority item. Affected customers should contact Conga Support for updates.

We are aware of an issue impacting Conga Contracts for Salesforce, imacting all regions and team is working towards implementing a fix. Users may get errors while editing the Contract record (SalesForce standard contract object). We will provide further updates as they are available.

We continue to investigate the issue impacting Conga Contracts for Salesforce across all regions. Users may continue to experience errors while editing Contract records within the Salesforce standard Contract object. Our engineering teams are actively analyzing the issue and working towards implementing a fix to restore normal functionality. We appreciate your continued patience and will provide further updates as more information becomes available.

We've identified the root cause of the issue impacting Conga Contracts for Salesforce. Our engineering teams are actively working on implementing a solution to resolve the issue. Customers may continue to experience failure while editing Contract records within the Salesforce standard Contract object / files, while the fix is being deployed.

We are continuing to work on a fix for this issue.

Our engineering team has prepared a targeted fix and is currently validating the update prior to deployment. We will continue to provide updates as implementation progresses.

Deployment of the targeted fix is currently in progress. Our teams are actively monitoring the rollout and validation activities, and we will continue to provide updates as progress continues.

Deployment of the targeted fix is continuing to progress.

During validation, the previously identified fix did not fully resolve the issue as expected. Teams are continuing deeper analysis and working on an updated remediation approach to restore normal functionality. We will continue to provide timely updates as progress is made.

Our engineering teams have developed an updated fix for the issue and are currently validating the solution prior to rolling it out. We are closely monitoring the validation process and will provide further updates as progress continues.

Our engineering teams have successfully validated the updated fix for the issue impacting Conga Contracts for Salesforce and have begun deploying the remediation. Users may continue to experience errors while the rollout is in progress. We are actively monitoring the deployment and will provide further updates once implementation has been fully completed.

The fix for the issue has been successfully deployed across the regions, and our team is actively monitoring the environment to ensure stability and full recovery.

The issue impacting Conga Contracts for Salesfroce in the all regions has been fully resolved and all affected systems have returned to normal operation.

Hello Conga Sign Customer, We are writing to inform you that some customers may experience issues with sending transactions or synchronization in Conga Sign Professional following our release maintenance today. If you are impacted, please reconnect your OAuth connection by following these steps: Salesforce Org → Conga Sign Setup → Org Configuration → Connect with OAuth → Reconnect Thank you, Conga Team