Conga Contracts incident
Investigating Issue Impacting Conga Contracts
Conga Contracts experienced a major incident on June 18, 2026 affecting Conga Contracts - EU, lasting 4h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 18, 2026, 10:43 AM UTC
We are currently investigating reports of gateway time out errors affecting Conga Contracts. Customers may experience intermittent errors. We will provide further updates as they are available.
- investigating Jun 18, 2026, 11:44 AM UTC
We continue to actively investigate the gateway timeout errors affecting the Conga Contracts product. Customers may continue to experience intermittent errors and degraded performance while remediation efforts are underway. We will provide the next update as soon as more information becomes available.
- investigating Jun 18, 2026, 01:05 PM UTC
We continue to actively investigate the gateway timeout errors affecting the Conga Contracts. Our engineering teams are engaged and analyzing the underlying cause. Customers may continue to experience intermittent errors and degraded performance while the investigation remains ongoing. We appreciate your patience and will provide additional updates as soon as more information becomes available.
- monitoring Jun 18, 2026, 02:39 PM UTC
A fix has been implemented to address the issue, and our internal validations have completed successfully. Our teams are actively monitoring the system to ensure ongoing stability.
- resolved Jun 18, 2026, 02:56 PM UTC
The issue impacting Composer has been fully resolved and all affected systems have returned to normal operation. We appreciate your patience and understanding while we worked to resolve this issue.