Conga Contracts incident

Investigating Issue Impacting email functionality on Conga Platform

Major Resolved View vendor source →

Conga Contracts experienced a major incident on August 18, 2026 affecting Conga Composer - NA and Conga Composer - EU and 1 more component, lasting 1h 27m. The incident has been resolved; the full update timeline is below.

Started
Aug 18, 2026, 11:25 AM UTC
Resolved
Aug 18, 2026, 12:53 PM UTC
Duration
1h 27m
Detected by Pingoru
Aug 18, 2026, 11:25 AM UTC

Affected components

Conga Composer - NAConga Composer - EUConga Composer - APCPQ Catalog Service - NACPQ Catalog Service - EUCPQ Catalog Service - APConga CLM - NAConga CLM - EUConga CLM - APLogin & Authentication - NA

Update timeline

  1. investigating Aug 18, 2026, 11:25 AM UTC

    We are currently investigating reports of Investigating Issue Impacting email functionality on Conga Platform. Customers may experience intermittent errors involving email functionalities. We will provide further updates as they are available.

  2. monitoring Aug 18, 2026, 12:05 PM UTC

    A fix has been implemented. Our systems are recovering, and we are now closely monitoring performance and stability to ensure the issue is fully resolved. Email functionality on Conga Platform should now be accessible and functioning normally.

  3. resolved Aug 18, 2026, 12:53 PM UTC

    The issue impacting email functionality has been fully resolved and all affected systems have returned to normal operation.