Conga Contracts incident

Investigating Issue Impacting Login on Platform NA region

Critical Resolved View vendor source →

Conga Contracts experienced a critical incident on August 25, 2026 affecting Conga Composer - NA and CPQ Catalog Service - NA and 1 more component, lasting 1h 56m. The incident has been resolved; the full update timeline is below.

Started
Aug 25, 2026, 01:40 PM UTC
Resolved
Aug 25, 2026, 03:37 PM UTC
Duration
1h 56m
Detected by Pingoru
Aug 25, 2026, 01:40 PM UTC

Affected components

Conga Composer - NACPQ Catalog Service - NAConga CLM - NALogin & Authentication - NACPQ Config Service - NAConga CLM for Salesforce - NACPQ Pricing Service - NAConga Contracts for Salesforce - NAConga Batch - NACPQ Administration Service - NA

Update timeline

  1. investigating Aug 25, 2026, 01:57 PM UTC

    We are currently investigating issues with failure affecting Platform Login, Composer, XAuthor within the NA Region Customers may experience a failed login. We will provide further updates as they are available.

  2. investigating Aug 25, 2026, 02:04 PM UTC

    We are currently investigating issues with failure affecting Platform Login, Composer, CPQ, CLM, XAuthor within the NA Region Customers may experience a failed login. We will provide further updates as they are available.

  3. investigating Aug 25, 2026, 02:42 PM UTC

    We are currently investigating issues with failure affecting Platform Login, Composer, CPQ, CLM, XAuthor within the NA Region Customers may experience a failed authentication or access to products and services. Composer Batch and Trigger are not impacted do moved them to operational. We will provide further updates as they are available.

  4. identified Aug 25, 2026, 03:23 PM UTC

    Platform Login issue has been identified and fixed and this is causing our products to checks to start to pass. Changing to Partial outage while it catches up processing of jobs. We will provide further updates as they are available.

  5. resolved Aug 25, 2026, 03:37 PM UTC

    The issue impacting Platform Login and Composer in the NA region(s) has been fully resolved and all affected systems have returned to normal operation.