Conga Contracts incident
Investigating Issue Impacting Conga Contracts for Salesforce - All regions
Conga Contracts experienced a major incident on May 11, 2026 affecting Conga Contracts for Salesforce - NA and Conga Contracts for Salesforce - EU and 1 more component, lasting 1d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 11, 2026, 11:03 AM UTC
We are aware of an issue impacting Conga Contracts for Salesforce, imacting all regions and team is working towards implementing a fix. Users may get errors while editing the Contract record (SalesForce standard contract object). We will provide further updates as they are available.
- investigating May 11, 2026, 12:53 PM UTC
We continue to investigate the issue impacting Conga Contracts for Salesforce across all regions. Users may continue to experience errors while editing Contract records within the Salesforce standard Contract object. Our engineering teams are actively analyzing the issue and working towards implementing a fix to restore normal functionality. We appreciate your continued patience and will provide further updates as more information becomes available.
- identified May 11, 2026, 03:17 PM UTC
We've identified the root cause of the issue impacting Conga Contracts for Salesforce. Our engineering teams are actively working on implementing a solution to resolve the issue. Customers may continue to experience failure while editing Contract records within the Salesforce standard Contract object / files, while the fix is being deployed.
- identified May 11, 2026, 04:48 PM UTC
We are continuing to work on a fix for this issue.
- identified May 11, 2026, 06:45 PM UTC
Our engineering team has prepared a targeted fix and is currently validating the update prior to deployment. We will continue to provide updates as implementation progresses.
- identified May 11, 2026, 09:31 PM UTC
Deployment of the targeted fix is currently in progress. Our teams are actively monitoring the rollout and validation activities, and we will continue to provide updates as progress continues.
- identified May 11, 2026, 11:08 PM UTC
Deployment of the targeted fix is continuing to progress.
- identified May 12, 2026, 06:43 AM UTC
During validation, the previously identified fix did not fully resolve the issue as expected. Teams are continuing deeper analysis and working on an updated remediation approach to restore normal functionality. We will continue to provide timely updates as progress is made.
- identified May 12, 2026, 09:30 AM UTC
Our engineering teams have developed an updated fix for the issue and are currently validating the solution prior to rolling it out. We are closely monitoring the validation process and will provide further updates as progress continues.
- identified May 12, 2026, 09:46 AM UTC
Our engineering teams have successfully validated the updated fix for the issue impacting Conga Contracts for Salesforce and have begun deploying the remediation. Users may continue to experience errors while the rollout is in progress. We are actively monitoring the deployment and will provide further updates once implementation has been fully completed.
- monitoring May 12, 2026, 12:53 PM UTC
The fix for the issue has been successfully deployed across the regions, and our team is actively monitoring the environment to ensure stability and full recovery.
- resolved May 12, 2026, 01:55 PM UTC
The issue impacting Conga Contracts for Salesfroce in the all regions has been fully resolved and all affected systems have returned to normal operation.