Conga Contracts incident

Investigating Issue Impacting Composer in EU

Major Resolved View vendor source →

Conga Contracts experienced a major incident on August 31, 2026, lasting 2h 7m. The incident has been resolved; the full update timeline is below.

Started
Aug 31, 2026, 03:37 PM UTC
Resolved
Aug 31, 2026, 05:45 PM UTC
Duration
2h 7m
Detected by Pingoru
Aug 31, 2026, 03:37 PM UTC

Update timeline

  1. resolved Aug 31, 2026, 03:37 PM UTC

    We investigated and resolved reports of delays affecting document merges in EU that occured between 1:45 PM and 2:40 PM UTC. Some customers in the EU region experienced delays or failures when generating document merges. The issue was caused by reduced processing capacity during a period of high demand. Capacity has been restored and service is operating normally. We are implementing changes to prevent a recurrence.