Conga Contracts incident

Investigating Issue Impacting Conga Platform - EU region

Major Resolved View vendor source →

Conga Contracts experienced a major incident on October 12, 2026 affecting Conga Composer - EU and CPQ Catalog Service - EU and 1 more component, lasting 4h 57m. The incident has been resolved; the full update timeline is below.

Started
Oct 12, 2026, 08:57 AM UTC
Resolved
Oct 12, 2026, 01:54 PM UTC
Duration
4h 57m
Detected by Pingoru
Oct 12, 2026, 08:57 AM UTC

Affected components

Conga Composer - EUCPQ Catalog Service - EUConga CLM - EULogin & Authentication - EUCPQ Config Service - EUCPQ Pricing Service - EUConga Batch - EUCPQ Administration Service - EUX-Author for Contracts - EUConga Trigger - EU

Update timeline

  1. investigating Oct 12, 2026, 08:57 AM UTC

    We are currently investigating reports login issues affecting Conga Platform within the EU region. Customers may experience login errors while accessing the conga platform application. We will provide further updates as they are available.

  2. investigating Oct 12, 2026, 09:00 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 12, 2026, 09:20 AM UTC

    A fix has been implemented. Our systems are recovering, and we are now closely monitoring performance and stability to ensure the issue is fully resolved. Users should see performance returning to normal.

  4. monitoring Oct 12, 2026, 09:22 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Oct 12, 2026, 01:54 PM UTC

    The issue impacting Conga Platform EU has been fully resolved and all affected systems have returned to normal operation.