Ciptex Outage History
Ciptex degraded · 1 active incident View live status →Pingoru has recorded 154 incidents for Ciptex: 154 in the last 12 months and 58 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 13 | 14 of 720 (2%) |
| May 2026 | 18 | 214 of 744 (29%) |
| June 2026 | 12 | 55 of 720 (8%) |
| July 2026 | 10 | 48 of 744 (6%) |
| August 2026 | 23 | 224 of 744 (30%) |
| September 2026 | 23 | 128 of 720 (18%) |
| October 2026 | 12 | 64 of 583 (11%) |
Incidents, newest first
Minor September 1, 2026 Twilio - Increase in 502 HTTP Responses for REST API and Console 15h 9m Twilio REST API
Started Sep 01, 2026, 04:51 PM UTC· resolved Sep 02, 2026, 08:00 AM UTC
- investigating Sep 01, 2026, 04:51 PM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating Sep 01, 2026, 04:53 PM UTC
Twilio engineers have identified and issue where Customers may experience 502 Errors when accesing Console or making REST API Calls and are investigating. We expect to provide another update in 1 hour or as soon as more information becomes available.
- resolved Sep 02, 2026, 08:00 AM UTC
The issue with 502 Errors appearing when accessing Console or making REST API Calls has been resolved and is operating normally at this time.
Minor September 1, 2026 SMS Delivery Delays from Twilio to H3G United Kingdom 18h 42m Twilio SMS, Europe
Started Sep 01, 2026, 01:17 PM UTC· resolved Sep 02, 2026, 08:00 AM UTC
- identified Sep 01, 2026, 01:17 PM UTC
Our customers may be experiencing SMS delivery delays from Twilio to H3G network subscribers in the United Kingdom. The cause has been identified, and we are working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Sep 01, 2026, 04:29 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to H3G network subscribers in the United Kingdom. Twilio team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- resolved Sep 02, 2026, 08:00 AM UTC
The incident has been resolved and SMS delivery receipts from Twilio to H3G network subscribers in the United Kingdom is operating normally.
Minor September 1, 2026 Firebase Outage Impacting Notification Delivery for Twilio Customers 1h 26m Twilio Conversations, Twilio Authy 2FA
Started Sep 01, 2026, 11:40 AM UTC· resolved Sep 01, 2026, 01:07 PM UTC
- investigating Sep 01, 2026, 11:40 AM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating Sep 01, 2026, 11:44 AM UTC
Twilio are experiencing an active Firebase outage that is impacting notification delivery for some Twilio customers. Customers using Twilio products that rely on Firebase Cloud Messaging may experience disrupted or delayed notification delivery. This issue is related to an upstream Firebase service disruption and may affect push notification delivery to end users. Our teams are actively monitoring the situation and we will provide an update in 1 hour as more information becomes available.
- monitoring Sep 01, 2026, 12:14 PM UTC
We have started seeing recovery in an active Firebase outage that is impacting notification delivery for some Twilio customers. Customers using Twilio products that rely on Firebase Cloud Messaging may experience disrupted or delayed notification delivery. This issue is related to an upstream Firebase service disruption and may affect push notification delivery to end users. Our teams are actively monitoring the situation and we will provide an update in 30 minutes or as more information becomes available.
- resolved Sep 01, 2026, 01:07 PM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Minor September 1, 2026 Voice Call Failures between Twilio and Multiple Networks in Multiple Countries 7h 49m Twilio Voice, North America, Twilio Voice, Latin America, Twilio Voice, APAC, Twilio Voice, Europe and 1 more
Started Sep 01, 2026, 07:53 AM UTC· resolved Sep 01, 2026, 03:43 PM UTC
- investigating Sep 01, 2026, 07:53 AM UTC
Our customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Sep 01, 2026, 07:55 AM UTC
We are continuing to investigate this issue.
- monitoring Sep 01, 2026, 09:39 AM UTC
We have observed a recovery in voice calls between Twilio and Multiple Networks subscribers in Malaysia and Thailand and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Sep 01, 2026, 09:53 AM UTC
We are continuing to monitor for any further issues.
- monitoring Sep 01, 2026, 11:41 AM UTC
We have observed a recovery in voice calls between Twilio and Multiple Networks subscribers in Malaysia and Thailand and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Sep 01, 2026, 03:43 PM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Minor August 27, 2026 Voice Call Failures and Post Dial Delay from a Subset of Twilio Phone Numbers to United Kingdom 4d 2h Twilio Voice, Europe
Started Aug 27, 2026, 11:45 AM UTC· resolved Aug 31, 2026, 02:28 PM UTC
- investigating Aug 27, 2026, 11:45 AM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating Aug 27, 2026, 11:47 AM UTC
Our customers may be experiencing voice call failures and post dial delay from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom. Our team is actively investigating this issue, and we will provide another update in 1 hour or as soon as more information becomes available.
- investigating Aug 27, 2026, 11:48 AM UTC
We are continuing to investigate this issue.
- identified Aug 27, 2026, 12:54 PM UTC
Our customers may be experiencing voice call post dial delay and call failures from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom. The Twilio team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 27, 2026, 02:46 PM UTC
Our customers may be experiencing voice call post dial delay and call failures from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom. The Twilio team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 27, 2026, 08:59 PM UTC
Twilio customers may be experiencing voice call failures and post dial delay from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom. Twilio team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- identified Aug 28, 2026, 07:02 AM UTC
Our customers may be experiencing voice call post dial delay and call failures from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom. The Twilio team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
- monitoring Aug 28, 2026, 02:25 PM UTC
Twilio have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Aug 28, 2026, 06:19 PM UTC
Twilio have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Aug 28, 2026, 07:23 PM UTC
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Aug 28, 2026, 08:54 PM UTC
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Aug 28, 2026, 10:07 PM UTC
Twilio have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Aug 29, 2026, 02:12 AM UTC
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring Aug 29, 2026, 11:42 AM UTC
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
- monitoring Aug 29, 2026, 10:12 PM UTC
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 10 hours or as soon as more information becomes available.
- monitoring Aug 30, 2026, 07:54 AM UTC
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
- resolved Aug 31, 2026, 02:28 PM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Minor August 26, 2026 Twilio - Minor Issue Impacting Some Parts of Twilio Console Functionality 5h 32m Twilio Console
Started Aug 26, 2026, 05:53 AM UTC· resolved Aug 26, 2026, 11:26 AM UTC
- investigating Aug 26, 2026, 05:53 AM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating Aug 26, 2026, 05:57 AM UTC
We are continuing to investigate this issue.
- identified Aug 26, 2026, 09:12 AM UTC
We are continuing to identify and mitigate the cause of the internal server errors affecting parts of the Twilio console, our team is actively working to restore full functionality. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Aug 26, 2026, 10:53 AM UTC
Twilio have started seeing recovery for the internal server errors affecting parts of the Twilio console. We will continue to monitor the system closely to ensure a full recovery and will provide another update as soon as more information becomes available.
- resolved Aug 26, 2026, 11:26 AM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Major August 24, 2026 Twilio - Flex Orchestration Service Disruption 47m Twilio Flex Programmable Voice
Started Aug 24, 2026, 05:35 AM UTC· resolved Aug 24, 2026, 06:22 AM UTC
- investigating Aug 24, 2026, 05:35 AM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating Aug 24, 2026, 05:39 AM UTC
Twilio are currently investigating an issue causing elevated 5xx server errors within Flex Orchestration Services, which may result in intermittent errors or dropped voice calls for Flex users. The Twilio engineering team is actively working to identify the root cause, and we will provide another update in 30 minutes or as soon as new information becomes available.
- monitoring Aug 24, 2026, 06:03 AM UTC
5xx errors have subsided, and Flex Orchestration Services have returned to normal operation. The Twilio engineering team is continuing to monitor system stability closely, and we will provide a final update in 30 minutes.
- resolved Aug 24, 2026, 06:22 AM UTC
Flex Orchestration Services has returned to normal operation, and 5xx errors affecting voice calls have fully subsided. Voice services are operating as expected, and this issue is now resolved.
Minor August 18, 2026 Segment - Intermittent Segment application login errors 4h 12m
Started Aug 18, 2026, 05:51 PM UTC· resolved Aug 18, 2026, 10:03 PM UTC
- investigating Aug 18, 2026, 05:51 PM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating Aug 18, 2026, 06:04 PM UTC
We are continuing to investigate this issue.
- monitoring Aug 18, 2026, 06:43 PM UTC
Segment application login is now operating normally. We will continue to monitor for system stability.
- resolved Aug 18, 2026, 10:03 PM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Minor August 18, 2026 Twilio - 1Console Login Unavailable 4h 9m Twilio Console
Started Aug 18, 2026, 05:18 PM UTC· resolved Aug 18, 2026, 09:27 PM UTC
- investigating Aug 18, 2026, 05:18 PM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating Aug 18, 2026, 05:21 PM UTC
We are aware of login failures affecting the Twilio Console application. Customers are unable to access their accounts. The Twilio team is actively investigating. We will provide another update in 15 minutes or as soon as more information becomes available.
- investigating Aug 18, 2026, 06:00 PM UTC
Twilio are aware of login failures affecting the Twilio Console application. Customers are unable to access their accounts. Twilio team is actively investigating. We will provide another update in 30 minutes or as soon as more information becomes available.
- monitoring Aug 18, 2026, 06:39 PM UTC
Twilio Console application login is now operating normally. We will continue to monitor for system stability. If you experience continued login failures, please clear your browser cache and cookies. We'll provide another update in 30 minutes or as soon as more information becomes available.
- monitoring Aug 18, 2026, 07:06 PM UTC
Twilio Console application login is now operating normally. We will continue to monitor for system stability. If you experience continued login failures, please clear your browser cache and cookies. We'll provide another update in 30 minutes or as soon as more information becomes available.
- resolved Aug 18, 2026, 09:27 PM UTC
Twilio engineers have monitored the fix and confirmed the issue with Twilio Console application login is now operating normally. This incident has been resolved.
Major August 18, 2026 Twilio - Flex login errors with SSOv2 3h 48m Twilio Flex Application Platform, Twilio Flex Agent Desktop
Started Aug 18, 2026, 05:14 PM UTC· resolved Aug 18, 2026, 09:02 PM UTC
- investigating Aug 18, 2026, 05:14 PM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating Aug 18, 2026, 05:20 PM UTC
We are aware of login failures affecting Flex when using SSOv2 authentication. Customers may experience errors related to rate limiting when attempting to access Flex. The Twilio team is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Aug 18, 2026, 06:20 PM UTC
Twilio are aware of login failures affecting Flex when using SSOv2 authentication. Customers may experience errors related to rate limiting when attempting to access Flex. Twilio team is actively investigating. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Aug 18, 2026, 06:39 PM UTC
Flex login when using SSOv2 authentication is now operating normally. We will continue to monitor for system stability. If you experience continued login failures, please clear your browser cache and cookies. We'll provide another update in 30 minutes or as soon as more information becomes available.
- identified Aug 18, 2026, 07:00 PM UTC
Twilio are seeing another uptick in login failures affecting Flex when using SSOv2 authentication. Customers may experience errors related to rate limiting when attempting to access Flex. Twilio team is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.
- resolved Aug 18, 2026, 09:02 PM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Minor August 18, 2026 Twilio - Voice Call Failures From Network Subscribers to Twilio United States Phone Numbers 1h 39m
Started Aug 18, 2026, 02:58 PM UTC· resolved Aug 18, 2026, 04:38 PM UTC
- investigating Aug 18, 2026, 02:58 PM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating Aug 18, 2026, 03:01 PM UTC
We are continuing to investigate this issue.
- identified Aug 18, 2026, 04:00 PM UTC
Twilio customers may be experiencing voice call failures from T-Mobile network subscribers in the United States to a subset of Twilio United States Phone Numbers. Twilio team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- resolved Aug 18, 2026, 04:38 PM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Minor August 18, 2026 SMS Delivery Failures from Twilio to Lycamobile United Kingdom 5h 46m Twilio SMS, Europe
Started Aug 18, 2026, 10:20 AM UTC· resolved Aug 18, 2026, 04:06 PM UTC
- investigating Aug 18, 2026, 10:20 AM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating Aug 18, 2026, 10:21 AM UTC
Our customers may be experiencing SMS delivery failures from Twilio to Lycamobile network subscribers in the United Kingdom. The Twilio team is actively investigating this issue, and we will provide another update in 1 hour or as soon as more information becomes available.
- investigating Aug 18, 2026, 11:39 AM UTC
Our customers may be experiencing SMS delivery failures from Twilio to Lycamobile network subscribers in the United Kingdom. The Twilio team is actively investigating this issue, and we will provide another update in 2 hours, or as soon as more information becomes available.
- monitoring Aug 18, 2026, 12:39 PM UTC
We have observed a recovery in SMS delivery from Twilio to Lycamobile network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Aug 18, 2026, 02:20 PM UTC
We have observed a recovery in SMS delivery from Twilio to Lycamobile network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Aug 18, 2026, 04:06 PM UTC
The incident has been resolved and SMS delivery from Twilio to Lycamobile network subscribers in the United Kingdom is operating normally.
Minor August 14, 2026 PCI - Intermittent Card Payment Failures 3d Ciptex NOC General Notifications
Started Aug 14, 2026, 08:39 AM UTC· resolved Aug 17, 2026, 09:29 AM UTC
- investigating Aug 14, 2026, 08:39 AM UTC
We are aware of a further occurrence of intermittent card payment failures, following the issue resolved earlier today. Engineers are investigating whether this is linked to the same cause or a separate factor. We will provide a further update within the next 2 hours, or sooner if new information becomes available.
- investigating Aug 14, 2026, 11:53 AM UTC
We are continuing to investigate the root cause of intermittent card payment failures. We will provide a further update within the next 2 hours, or sooner if new information becomes available.
- monitoring Aug 14, 2026, 02:15 PM UTC
Our card payment provider has confirmed that services were fully restored from 12:45 BST and have remained stable since. Voice services were unaffected throughout. We're moving to monitoring over the weekend and will provide a further update once received from our provider.
- monitoring Aug 15, 2026, 08:52 AM UTC
We continue to monitor following the restoration of services. No further issues have been reported and services remain stable. We will provide a further update once received from our provider, or sooner if anything changes.
- monitoring Aug 16, 2026, 12:50 PM UTC
We continue to monitor following the restoration of services. No further issues have been reported and services remain stable. We will provide a further update once received from our provider, or sooner if anything changes.
- resolved Aug 17, 2026, 09:29 AM UTC
No further occurrences have been reported since services were restored. This is now being marked as resolved.
Minor August 13, 2026 Twilio - Voice failures from twilio phone numbers to Sky United Kingdom 16h 37m Twilio Voice, Europe
Started Aug 13, 2026, 10:40 PM UTC· resolved Aug 14, 2026, 03:18 PM UTC
- investigating Aug 13, 2026, 10:40 PM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating Aug 13, 2026, 10:44 PM UTC
Twilio customers may be experiencing voice call failures from twilio phone numbers to Sky network subscribers in the United Kingdom.Twilio team is currently investigating this issue. We will provide another update as soon as more information becomes available.
- monitoring Aug 14, 2026, 04:39 AM UTC
Twilio have observed a recovery in voice calls from Twilio Phone Numbers to Sky network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Aug 14, 2026, 12:29 PM UTC
We are continuing to monitor for any further issues.
- monitoring Aug 14, 2026, 01:23 PM UTC
Twilio have observed a recovery in voice calls from Twilio Phone Numbers to Sky network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
- resolved Aug 14, 2026, 03:18 PM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Minor August 11, 2026 Twilio - Voice Call Audio Quality Degradation From a Subset of Twilio Phone Numbers to Multiple Countries in Europe 9h 3m Twilio Voice, Europe
Started Aug 11, 2026, 01:13 PM UTC· resolved Aug 11, 2026, 10:17 PM UTC
- investigating Aug 11, 2026, 01:13 PM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating Aug 11, 2026, 01:15 PM UTC
Twilio customers may be experiencing voice call audio quality degradation from Twilio Phone Numbers to network subscribers in multiple countries in Europe. The Twilio team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Aug 11, 2026, 02:11 PM UTC
Our customers may be experiencing voice call audio quality degradation from a subset of Twilio Phone Numbers to network subscribers in multiple countries in Europe. The Twilio team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Aug 11, 2026, 04:18 PM UTC
Our customers may be experiencing voice call audio quality degradation from a subset of Twilio Phone Numbers to network subscribers in multiple countries in Europe. The Twilio team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Aug 11, 2026, 08:13 PM UTC
Twilio have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in multiple countries in Europe and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Aug 11, 2026, 10:17 PM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Notice August 11, 2026 Twilio - Voice Call Failures from a Subset of Twilio Phone Numbers to Germany 9h 16m Twilio Voice, Europe
Started Aug 11, 2026, 12:28 PM UTC· resolved Aug 11, 2026, 09:45 PM UTC
- investigating Aug 11, 2026, 12:28 PM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating Aug 11, 2026, 12:31 PM UTC
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Telefonica network subscribers in Germany. The Twilio team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 11, 2026, 12:45 PM UTC
The Twilio team has identified the cause of this issue, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 11, 2026, 01:49 PM UTC
Our customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Germany. The Twilio team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Aug 11, 2026, 03:31 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Aug 11, 2026, 04:12 PM UTC
Twilio have observed a recovery in voice calls from a subset of Twilio Phone Numbers to Telefonica network subscribers in Germany, and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Aug 11, 2026, 04:15 PM UTC
We are continuing to monitor for any further issues.
- monitoring Aug 11, 2026, 04:19 PM UTC
Twilio have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Germany, and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Aug 11, 2026, 05:19 PM UTC
Twilio have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Germany, and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Aug 11, 2026, 09:45 PM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Minor August 5, 2026 Twilio - Issues Connecting to Video Rooms in the in1 region 10h 17m Twilio Go Rooms, Twilio Peer-to-Peer Rooms, Twilio Group Rooms
Started Aug 05, 2026, 07:00 AM UTC· resolved Aug 05, 2026, 05:18 PM UTC
- investigating Aug 05, 2026, 07:00 AM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating Aug 05, 2026, 07:07 AM UTC
Twilio are currently investigating an issue impacting Video Rooms in the in1 region. Customers may experience failures or delays when attempting to connect to rooms in this area. The Twilio engineering team is actively looking into the root cause, and we will provide another update in 1 hour or as soon as more information becomes available.
- investigating Aug 05, 2026, 07:50 AM UTC
Twilio are still investigating an issue impacting Video Rooms in the in1 region. Customers may experience failures or delays when attempting to connect to rooms in this area. The Twilio engineering team is actively looking into the root cause, and we will provide another update in 1 hour or as soon as more information becomes available.
- investigating Aug 05, 2026, 10:21 AM UTC
Twilio are still investigating an issue impacting Video Rooms in the in1 region. Customers may experience failures or delays when attempting to connect to rooms in this area. The Twilio engineering team is actively looking into the root cause, and we will provide another update in 4 hours or as soon as more information becomes available.
- investigating Aug 05, 2026, 01:52 PM UTC
Twilio are still investigating the issue impacting Video Rooms in the IN1 region. Customers may experience failures or delays when attempting to connect to rooms in this area. The Twilio engineering team is actively looking into the root cause, and will provide another update in 8 hours or as soon as more information becomes available.
- monitoring Aug 05, 2026, 03:40 PM UTC
Twilio are observing successful recovery with the issue impacting Video Rooms in the IN1 region. The Twilio engineering team will continue to monitor to ensure full service recovery, and expect to provide another update in 2 hours or as soon as more information becomes available.
- resolved Aug 05, 2026, 05:18 PM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Minor July 21, 2026 Twilio - Voice Call Audio Quality Degradation Between Twilio Phone Numbers and Multiple Networks in United Kingdom 4h 36m Twilio Voice, Europe
Started Jul 21, 2026, 10:15 AM UTC· resolved Jul 21, 2026, 02:51 PM UTC
- investigating Jul 21, 2026, 10:15 AM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating Jul 21, 2026, 10:20 AM UTC
We are continuing to investigate this issue.
- identified Jul 21, 2026, 12:46 PM UTC
Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom. Twilio team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jul 21, 2026, 02:49 PM UTC
Twilio have observed a recovery in voice calls between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available
- resolved Jul 21, 2026, 02:51 PM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Minor July 17, 2026 Race eSign - Delay on qualified eSignatures 4h 38m Race ESign
Started Jul 17, 2026, 09:25 AM UTC· resolved Jul 17, 2026, 02:03 PM UTC
- investigating Jul 17, 2026, 09:25 AM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating Jul 17, 2026, 09:25 AM UTC
We are continuing to investigate this issue.
- investigating Jul 17, 2026, 09:26 AM UTC
Race eSign is currently experiencing delays in the processing of some QES eSignature requests. Signatures are still being properly handled. Wallet creation and signature flow are functionals but signed documents cannot be retrieved yet. All other levels of signature are not affected. We are currently working to identify the root cause of this issue and implement a solution as quickly as possible
- identified Jul 17, 2026, 09:33 AM UTC
The issue has been identified and a fix is being implemented
- monitoring Jul 17, 2026, 10:04 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 17, 2026, 10:57 AM UTC
We are continuing to monitor the implemented fix. We will provide another update in the next hour.
- monitoring Jul 17, 2026, 12:02 PM UTC
We are continuing to monitor the implemented fix. We will provide another update in the next two hours.
- monitoring Jul 17, 2026, 02:01 PM UTC
We are continuing to monitor the implemented fix. We will provide another update in the next two hours.
- resolved Jul 17, 2026, 02:03 PM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Minor July 13, 2026 Twilio - Direct Send Whatsapp Template Failures 6h 11m
Started Jul 13, 2026, 08:32 PM UTC· resolved Jul 14, 2026, 02:44 AM UTC
- investigating Jul 13, 2026, 08:32 PM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating Jul 13, 2026, 08:37 PM UTC
Twilio are aware of an issue affecting Direct Send WhatsApp templates, where templates are receiving unexpected status updates that are causing message send failures. Customers using Direct Send to send WhatsApp outbound messages may be experiencing failures. Twilio team is actively investigating the root cause. We will provide another update in 1 hour or as soon as more information becomes available.
- resolved Jul 14, 2026, 02:44 AM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Minor July 13, 2026 Twilio - Voice Call Failures from Twilio Phone Numbers to Portugal 1d 1h
Started Jul 13, 2026, 12:03 PM UTC· resolved Jul 14, 2026, 01:09 PM UTC
- investigating Jul 13, 2026, 12:03 PM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating Jul 13, 2026, 12:07 PM UTC
We are continuing to investigate this issue.
- identified Jul 13, 2026, 12:31 PM UTC
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Portugal. Twilio team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 13, 2026, 02:41 PM UTC
Twilio customers may be experiencing voice call failures from Multiple network subscribers To Twilio phone Numbers in Portugal. Twilio team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hour or as soon as more information becomes available.
- monitoring Jul 14, 2026, 08:35 AM UTC
Twilio have observed a recovery in voice calls from Multiple network subscribers to Twilio Phone Numbers in Portugal and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring Jul 14, 2026, 12:43 PM UTC
Twilio have observed a recovery in voice calls from Multiple network subscribers to Twilio Phone Numbers in Portugal and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available
- resolved Jul 14, 2026, 01:09 PM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Minor July 6, 2026 Twilio - Intermittent Voice Call Failures from Twilio Phone Numbers to United States and Spain 10h 52m
Started Jul 06, 2026, 06:59 AM UTC· resolved Jul 06, 2026, 05:52 PM UTC
- investigating Jul 06, 2026, 06:59 AM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating Jul 06, 2026, 07:04 AM UTC
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in the United States and Spain. We are actively investigating this issue, and will provide another update in 1 hour, or as soon as more information becomes available.
- investigating Jul 06, 2026, 09:02 AM UTC
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in multiple countries across North America and Europe. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Jul 06, 2026, 10:13 AM UTC
Ciptex customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in the United States and Spain, including emergency call attempts. We are actively investigating this issue, and will provide another update in 4 hours or as soon as more information becomes available.
- investigating Jul 06, 2026, 02:56 PM UTC
Ciptex customers may be experiencing emergency call failures from Twilio phone numbers to emergency services in the USA and Spain. We are actively investigating this issue, and will provide another update in 8 hours or as soon as more information becomes available.
- resolved Jul 06, 2026, 05:52 PM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Major July 6, 2026 SPOKE Incident - Inbound calls failure to subsets of AU and NZ numbers 1h 29m Spoke Phone
Started Jul 06, 2026, 04:18 AM UTC· resolved Jul 06, 2026, 05:48 AM UTC
- investigating Jul 06, 2026, 04:18 AM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating Jul 06, 2026, 04:23 AM UTC
We have received reports of failures around inbound calls to specific subsets of Australia and New Zealand numbers. We're working closely with our upstream provider to identify the root cause. We'll be providing updates on the issue when we have more information.
- investigating Jul 06, 2026, 04:23 AM UTC
We are continuing to investigate this issue.
- investigating Jul 06, 2026, 04:55 AM UTC
We are continuing to investigate this issue, and will provide further updates on the issue when we have more information.
- identified Jul 06, 2026, 05:25 AM UTC
The issue has been identified and a fix is being implemented. We will provide further updates on the issue when we have more information.
- resolved Jul 06, 2026, 05:48 AM UTC
This incident has been resolved.
Minor July 5, 2026 RACE ESign - V3 Api & App Instability 32m Race ESign
Started Jul 05, 2026, 03:12 AM UTC· resolved Jul 05, 2026, 03:45 AM UTC
- investigating Jul 05, 2026, 03:09 AM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating Jul 05, 2026, 03:12 AM UTC
Since 04:24 (CEST), Yousign users may experience HTTP 500 errors on the Public API and intermittent instabilities on the Yousign application. We are currently investigating the root cause, and we will provide an update as soon as we have more information. We apologise for the inconvenience.
- investigating Jul 05, 2026, 03:24 AM UTC
Since 04:24 (CEST), Race eSign and Yousign users may experience HTTP 500 errors on the Public API and intermittent instabilities on the eSign and Yousign applications. We are currently investigating the root cause, and will provide an update as soon as we have more information. We apologise for the inconvenience.
- resolved Jul 05, 2026, 03:45 AM UTC
As of 04:58 (CEST), the application and the v3 API are stable and fully operational. The root cause has been identified and the situation is now back to normal. The Public API and Yousign application are operating as expected.
Notice July 3, 2026 Segment - Criteo Audience destinations are experiencing an outage 40m Twilio Segment
Started Jul 03, 2026, 09:46 AM UTC· resolved Jul 03, 2026, 10:27 AM UTC
- investigating Jul 03, 2026, 09:46 AM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating Jul 03, 2026, 09:48 AM UTC
We are currently experiencing disruptions with Criteo Audience destinations due to an external Criteo API outage. We are monitoring the situation closely.
- monitoring Jul 03, 2026, 10:00 AM UTC
We are currently seeing successful delivery to Criteo. Our team will continue to monitor the closely.