Ciptex incident
Twilio - Voice failures from twilio phone numbers to Sky United Kingdom
Ciptex experienced a minor incident on August 13, 2026 affecting Twilio Voice, Europe, lasting 16h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 13, 2026, 10:40 PM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating Aug 13, 2026, 10:44 PM UTC
Twilio customers may be experiencing voice call failures from twilio phone numbers to Sky network subscribers in the United Kingdom.Twilio team is currently investigating this issue. We will provide another update as soon as more information becomes available.
- monitoring Aug 14, 2026, 04:39 AM UTC
Twilio have observed a recovery in voice calls from Twilio Phone Numbers to Sky network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Aug 14, 2026, 12:29 PM UTC
We are continuing to monitor for any further issues.
- monitoring Aug 14, 2026, 01:23 PM UTC
Twilio have observed a recovery in voice calls from Twilio Phone Numbers to Sky network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
- resolved Aug 14, 2026, 03:18 PM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.