Ciptex experienced a minor incident on July 17, 2026 affecting Race ESign, lasting 4h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 17, 2026, 09:25 AM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating Jul 17, 2026, 09:25 AM UTC
We are continuing to investigate this issue.
- investigating Jul 17, 2026, 09:26 AM UTC
Race eSign is currently experiencing delays in the processing of some QES eSignature requests. Signatures are still being properly handled. Wallet creation and signature flow are functionals but signed documents cannot be retrieved yet. All other levels of signature are not affected. We are currently working to identify the root cause of this issue and implement a solution as quickly as possible
- identified Jul 17, 2026, 09:33 AM UTC
The issue has been identified and a fix is being implemented
- monitoring Jul 17, 2026, 10:04 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 17, 2026, 10:57 AM UTC
We are continuing to monitor the implemented fix. We will provide another update in the next hour.
- monitoring Jul 17, 2026, 12:02 PM UTC
We are continuing to monitor the implemented fix. We will provide another update in the next two hours.
- monitoring Jul 17, 2026, 02:01 PM UTC
We are continuing to monitor the implemented fix. We will provide another update in the next two hours.
- resolved Jul 17, 2026, 02:03 PM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.