Ciptex Outage History

Ciptex degraded View live status →

Ciptex had 95 outages in the last 2 years totaling 312h 43m of downtime — averaging 3.9 incidents per month.

There were 95 Ciptex outages since December 11, 2025 totaling 312h 43m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.ciptex.com

Minor September 15, 2026

Twilio - Inbound SIP Calls With OPUS Codec Only Blocked

Detected by Pingoru
Sep 15, 2026, 08:13 PM UTC
Resolved
Sep 15, 2026, 11:02 PM UTC
Duration
2h 49m
Affected: Ciptex NOC General Notifications
Timeline · 4 updates
  1. investigating Sep 15, 2026, 08:13 PM UTC

    We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

  2. monitoring Sep 15, 2026, 08:17 PM UTC

    Twilio have identified an issue whereby some calls made to Twilio using Programmable Voice SIP interfaces and OPUS codec may unexpectedly be rejected. Customers may see a SIP 488 responses for those requests. The Twilio engineering team is working on a fix. We will provide another update in 2 hours or as soon as more information becomes available.

  3. monitoring Sep 15, 2026, 10:28 PM UTC

    Twilio engineers have implemented a fix and are monitoring system performance. We will provide another update in 2 hours or as soon as more information becomes available.

  4. resolved Sep 15, 2026, 11:02 PM UTC

    Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.

Read the full incident report →

Notice September 15, 2026

Twilio - Video Room Settings Not Loading

Detected by Pingoru
Sep 15, 2026, 03:42 PM UTC
Resolved
Sep 15, 2026, 05:09 PM UTC
Duration
1h 26m
Affected: Twilio Group Rooms
Timeline · 3 updates
  1. investigating Sep 15, 2026, 03:42 PM UTC

    We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

  2. investigating Sep 15, 2026, 03:44 PM UTC

    Twilio are currently investigating an issue where the Video Room Settings page is failing to load for users within 1Console. Their engineering team is actively looking into the root cause. We will provide an update in 1 hour or as soon as more information becomes available.

  3. resolved Sep 15, 2026, 05:09 PM UTC

    Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.

Read the full incident report →

Minor September 14, 2026

Race ESign - Slowdown on processor

Detected by Pingoru
Sep 14, 2026, 10:19 AM UTC
Resolved
Sep 14, 2026, 11:57 AM UTC
Duration
1h 37m
Affected: Race ESign
Timeline · 4 updates
  1. investigating Sep 14, 2026, 10:15 AM UTC

    We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

  2. investigating Sep 14, 2026, 10:19 AM UTC

    Race ESign is experiencing a slowdown of processing time for Advanced Electronic Signature identity verification and standalone Identity Verification service. We are actively working with our Identity Verification provider to understand the root cause and restore service as soon as possible.

  3. identified Sep 14, 2026, 11:11 AM UTC

    Our identity verification provider has confirmed an issue at their side leading to instabilities. Although some identity verification requests are successful, the majority is either failing (for AES) or stuck in a pending status. We are actively monitoring the situation and communicate directly with our provider to bring the situation back to normal as soon as possible.

  4. resolved Sep 14, 2026, 11:57 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 14, 2026

Twilio - Voice Call Failures from a Subset of Twilio United States Phone Numbers to Korek Telecom Iraq

Detected by Pingoru
Sep 14, 2026, 09:51 AM UTC
Resolved
Sep 14, 2026, 05:29 PM UTC
Duration
7h 38m
Affected: Twilio Voice, Middle East & Africa
Timeline · 5 updates
  1. investigating Sep 14, 2026, 09:51 AM UTC

    We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

  2. investigating Sep 14, 2026, 09:52 AM UTC

    Twilio customers may be experiencing voice call failures from a subset of Twilio United States Phone Numbers to Korek Telecom network subscribers in Iraq. Twilio team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. investigating Sep 14, 2026, 11:58 AM UTC

    Twilio customers may be experiencing voice call failures from a subset of Twilio United States Phone Numbers to Korek Telecom network subscribers in Iraq. Twilio team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  4. identified Sep 14, 2026, 12:58 PM UTC

    Twilio customers may be experiencing voice call failures from a subset of Twilio United States Phone Numbers to network subscribers in Iraq. Twilio has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  5. resolved Sep 14, 2026, 05:29 PM UTC

    Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.

Read the full incident report →

Notice September 11, 2026

Investigating a Potential Issue

Detected by Pingoru
Sep 11, 2026, 02:34 PM UTC
Resolved
Sep 11, 2026, 02:36 PM UTC
Duration
2m
Timeline · 2 updates
  1. investigating Sep 11, 2026, 02:34 PM UTC

    We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

  2. resolved Sep 11, 2026, 02:36 PM UTC

    Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.

Read the full incident report →

Minor September 10, 2026

SSO Login Issues with the Segment App

Detected by Pingoru
Sep 10, 2026, 02:31 PM UTC
Resolved
Sep 10, 2026, 03:42 PM UTC
Duration
1h 11m
Timeline · 3 updates
  1. investigating Sep 10, 2026, 02:31 PM UTC

    We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

  2. investigating Sep 10, 2026, 02:46 PM UTC

    We are continuing to investigate this issue.

  3. resolved Sep 10, 2026, 03:42 PM UTC

    Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.

Read the full incident report →

Minor September 9, 2026

Voice Call Failures from a Subset of Twilio Phone Numbers to Numbers in the United States

Detected by Pingoru
Sep 09, 2026, 05:53 PM UTC
Resolved
Sep 09, 2026, 08:28 PM UTC
Duration
2h 34m
Affected: Twilio Voice, North America
Timeline · 5 updates
  1. investigating Sep 09, 2026, 05:53 PM UTC

    We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

  2. investigating Sep 09, 2026, 05:59 PM UTC

    Our customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to Verizon network subscribers in the United States, our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. monitoring Sep 09, 2026, 06:22 PM UTC

    We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  4. monitoring Sep 09, 2026, 08:24 PM UTC

    We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  5. resolved Sep 09, 2026, 08:28 PM UTC

    Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.

Read the full incident report →

Minor September 4, 2026

Voice call failures from a subset of Twilio phone numbers to Switzerland

Detected by Pingoru
Sep 04, 2026, 09:08 PM UTC
Resolved
Sep 05, 2026, 10:05 PM UTC
Duration
1d
Affected: Twilio Voice, Europe
Timeline · 6 updates
  1. investigating Sep 04, 2026, 09:08 PM UTC

    We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

  2. investigating Sep 04, 2026, 10:02 PM UTC

    Twilio customers may be experiencing voice call failures from a subset of Twilio Toll-Free, Landline, and Mobile Phone Numbers to network subscribers on multiple networks in multiple countries. Twilio engineers are actively investigating this issue.

  3. identified Sep 05, 2026, 07:50 AM UTC

    Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Switzerland. Twilio has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  4. identified Sep 05, 2026, 12:13 PM UTC

    Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Switzerland. Twilio has identified the cause, and is working to resolve the issue. We will update you when more information becomes available.

  5. monitoring Sep 05, 2026, 03:39 PM UTC

    Twilio have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Switzerland and are monitoring service stability. We will provide another update as soon as more information becomes available.

  6. resolved Sep 05, 2026, 10:05 PM UTC

    Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.

Read the full incident report →

Minor September 4, 2026

Delayed or failed email delivery to Microsoft sender addresses

Detected by Pingoru
Sep 04, 2026, 12:41 PM UTC
Resolved
Sep 04, 2026, 09:11 PM UTC
Duration
8h 29m
Affected: Race ESign
Timeline · 5 updates
  1. investigating Sep 04, 2026, 12:41 PM UTC

    We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

  2. investigating Sep 04, 2026, 12:42 PM UTC

    Some emails sent to Microsoft-hosted addresses (Outlook, Hotmail, Live and Microsoft 365) are arriving late or not at all. The suppliers own delivery tracking shows that every email is still being accepted by their sending providers, so the problem appears to occur after that hand-off. They are investigating with them to confirm the cause. Emails to all other providers are unaffected. No action is required on your side. We will post a new update as soon as we know more, and we are sorry for the disruption this is causing.

  3. identified Sep 04, 2026, 12:49 PM UTC

    This issue has been identified by our suppliers delivery providers, and they are in contact to find a resolution for this issue. Personal Microsoft accounts (outlook.com, hotmail.com, live.com) are not affected, and no other email provider is impacted. This issue is specific to Microsoft 365 and Exchange Online business mailboxes. Due to the nature of the fault, the supplier is unable to commit to a firm resolution time. We're tracking progress closely with our providers. Once the issue clears, we'll confirm whether emails held since this morning are delivered automatically or need to be resent. We will provide an update within the next hour, or as soon as one is made available to us.

  4. monitoring Sep 04, 2026, 03:47 PM UTC

    Emails to Microsoft business mailboxes are being accepted again, with new notifications going through normally. The emails held up during the incident are still being sent out by our provider, which reports around 40% of them left to deliver. Until that backlog is cleared, recipients may still receive notifications with a delay. Nothing is lost, and you do not need to send anything again. We will provide a further update once the backlog is fully delivered.

  5. resolved Sep 04, 2026, 09:11 PM UTC

    Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.

Read the full incident report →

Minor September 3, 2026

Twilio - Voice Call Failures from Twilio Phone Numbers to Multiple Countries

Detected by Pingoru
Sep 03, 2026, 10:02 AM UTC
Resolved
Sep 03, 2026, 01:54 PM UTC
Duration
3h 52m
Affected: Twilio Voice, Europe
Timeline · 8 updates
  1. investigating Sep 03, 2026, 10:02 AM UTC

    We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

  2. investigating Sep 03, 2026, 10:07 AM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 03, 2026, 10:08 AM UTC

    Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in multiple countries. Twilio team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  4. identified Sep 03, 2026, 10:29 AM UTC

    Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in multiple countries in Europe. Twilio team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  5. identified Sep 03, 2026, 11:30 AM UTC

    Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in multiple countries in Europe. Twilio team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  6. monitoring Sep 03, 2026, 11:54 AM UTC

    We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in multiple countries in Europe and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  7. monitoring Sep 03, 2026, 01:54 PM UTC

    We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in multiple countries in Europe and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  8. resolved Sep 03, 2026, 01:54 PM UTC

    Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.

Read the full incident report →

Minor September 2, 2026

Intermittent E-Signature Failures

Detected by Pingoru
Sep 02, 2026, 02:32 PM UTC
Resolved
Sep 02, 2026, 03:23 PM UTC
Duration
50m
Affected: Race ESign
Timeline · 4 updates
  1. investigating Sep 02, 2026, 02:32 PM UTC

    We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

  2. investigating Sep 02, 2026, 02:34 PM UTC

    We are aware of intermittent failures affecting the identity verification step of Qualified Electronic Signature (QES) for new signers. If you experience an error, refreshing and retrying the signature usually resolves it. Signers who already have an existing signing wallet are not affected. This is linked to an upstream identity provider issue; we're monitoring closely and will update as more information becomes available.

  3. monitoring Sep 02, 2026, 02:56 PM UTC

    The provider is reporting that they have not observed any further errors, and QES signatures are completing normally. We are currently confirming with the provider that the root cause has been definitively resolved. We will keep monitoring the service closely and will send a final update once we have this confirmation.

  4. resolved Sep 02, 2026, 03:23 PM UTC

    Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.

Read the full incident report →

Minor September 1, 2026

Twilio - Increase in 502 HTTP Responses for REST API and Console

Detected by Pingoru
Sep 01, 2026, 04:51 PM UTC
Resolved
Sep 02, 2026, 08:00 AM UTC
Duration
15h 9m
Affected: Twilio REST API
Timeline · 3 updates
  1. investigating Sep 01, 2026, 04:51 PM UTC

    We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

  2. investigating Sep 01, 2026, 04:53 PM UTC

    Twilio engineers have identified and issue where Customers may experience 502 Errors when accesing Console or making REST API Calls and are investigating. We expect to provide another update in 1 hour or as soon as more information becomes available.

  3. resolved Sep 02, 2026, 08:00 AM UTC

    The issue with 502 Errors appearing when accessing Console or making REST API Calls has been resolved and is operating normally at this time.

Read the full incident report →

Minor September 1, 2026

SMS Delivery Delays from Twilio to H3G United Kingdom

Detected by Pingoru
Sep 01, 2026, 01:17 PM UTC
Resolved
Sep 02, 2026, 08:00 AM UTC
Duration
18h 42m
Affected: Twilio SMS, Europe
Timeline · 3 updates
  1. identified Sep 01, 2026, 01:17 PM UTC

    Our customers may be experiencing SMS delivery delays from Twilio to H3G network subscribers in the United Kingdom. The cause has been identified, and we are working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  2. identified Sep 01, 2026, 04:29 PM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from Twilio to H3G network subscribers in the United Kingdom. Twilio team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

  3. resolved Sep 02, 2026, 08:00 AM UTC

    The incident has been resolved and SMS delivery receipts from Twilio to H3G network subscribers in the United Kingdom is operating normally.

Read the full incident report →

Minor September 1, 2026

Firebase Outage Impacting Notification Delivery for Twilio Customers

Detected by Pingoru
Sep 01, 2026, 11:40 AM UTC
Resolved
Sep 01, 2026, 01:07 PM UTC
Duration
1h 26m
Affected: Twilio ConversationsTwilio Authy 2FA
Timeline · 4 updates
  1. investigating Sep 01, 2026, 11:40 AM UTC

    We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

  2. investigating Sep 01, 2026, 11:44 AM UTC

    Twilio are experiencing an active Firebase outage that is impacting notification delivery for some Twilio customers. Customers using Twilio products that rely on Firebase Cloud Messaging may experience disrupted or delayed notification delivery. This issue is related to an upstream Firebase service disruption and may affect push notification delivery to end users. Our teams are actively monitoring the situation and we will provide an update in 1 hour as more information becomes available.

  3. monitoring Sep 01, 2026, 12:14 PM UTC

    We have started seeing recovery in an active Firebase outage that is impacting notification delivery for some Twilio customers. Customers using Twilio products that rely on Firebase Cloud Messaging may experience disrupted or delayed notification delivery. This issue is related to an upstream Firebase service disruption and may affect push notification delivery to end users. Our teams are actively monitoring the situation and we will provide an update in 30 minutes or as more information becomes available.

  4. resolved Sep 01, 2026, 01:07 PM UTC

    Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.

Read the full incident report →

Minor September 1, 2026

Voice Call Failures between Twilio and Multiple Networks in Multiple Countries

Detected by Pingoru
Sep 01, 2026, 07:53 AM UTC
Resolved
Sep 01, 2026, 03:43 PM UTC
Duration
7h 49m
Affected: Twilio Voice, North AmericaTwilio Voice, Latin AmericaTwilio Voice, APACTwilio Voice, EuropeTwilio Voice, Middle East & Africa
Timeline · 6 updates
  1. investigating Sep 01, 2026, 07:53 AM UTC

    Our customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Sep 01, 2026, 07:55 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 01, 2026, 09:39 AM UTC

    We have observed a recovery in voice calls between Twilio and Multiple Networks subscribers in Malaysia and Thailand and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  4. monitoring Sep 01, 2026, 09:53 AM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Sep 01, 2026, 11:41 AM UTC

    We have observed a recovery in voice calls between Twilio and Multiple Networks subscribers in Malaysia and Thailand and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  6. resolved Sep 01, 2026, 03:43 PM UTC

    Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.

Read the full incident report →

Minor August 26, 2026

Twilio - Minor Issue Impacting Some Parts of Twilio Console Functionality

Detected by Pingoru
Aug 26, 2026, 05:53 AM UTC
Resolved
Aug 26, 2026, 11:26 AM UTC
Duration
5h 32m
Affected: Twilio Console
Timeline · 5 updates
  1. investigating Aug 26, 2026, 05:53 AM UTC

    We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

  2. investigating Aug 26, 2026, 05:57 AM UTC

    We are continuing to investigate this issue.

  3. identified Aug 26, 2026, 09:12 AM UTC

    We are continuing to identify and mitigate the cause of the internal server errors affecting parts of the Twilio console, our team is actively working to restore full functionality. We will provide another update in 4 hours or as soon as more information becomes available.

  4. monitoring Aug 26, 2026, 10:53 AM UTC

    Twilio have started seeing recovery for the internal server errors affecting parts of the Twilio console. We will continue to monitor the system closely to ensure a full recovery and will provide another update as soon as more information becomes available.

  5. resolved Aug 26, 2026, 11:26 AM UTC

    Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.

Read the full incident report →

Major August 24, 2026

Twilio - Flex Orchestration Service Disruption

Detected by Pingoru
Aug 24, 2026, 05:35 AM UTC
Resolved
Aug 24, 2026, 06:22 AM UTC
Duration
47m
Affected: Twilio Flex Programmable Voice
Timeline · 4 updates
  1. investigating Aug 24, 2026, 05:35 AM UTC

    We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

  2. investigating Aug 24, 2026, 05:39 AM UTC

    Twilio are currently investigating an issue causing elevated 5xx server errors within Flex Orchestration Services, which may result in intermittent errors or dropped voice calls for Flex users. The Twilio engineering team is actively working to identify the root cause, and we will provide another update in 30 minutes or as soon as new information becomes available.

  3. monitoring Aug 24, 2026, 06:03 AM UTC

    5xx errors have subsided, and Flex Orchestration Services have returned to normal operation. The Twilio engineering team is continuing to monitor system stability closely, and we will provide a final update in 30 minutes.

  4. resolved Aug 24, 2026, 06:22 AM UTC

    Flex Orchestration Services has returned to normal operation, and 5xx errors affecting voice calls have fully subsided. Voice services are operating as expected, and this issue is now resolved.

Read the full incident report →

Minor August 18, 2026

Segment - Intermittent Segment application login errors

Detected by Pingoru
Aug 18, 2026, 05:51 PM UTC
Resolved
Aug 18, 2026, 10:03 PM UTC
Duration
4h 12m
Timeline · 4 updates
  1. investigating Aug 18, 2026, 05:51 PM UTC

    We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

  2. investigating Aug 18, 2026, 06:04 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Aug 18, 2026, 06:43 PM UTC

    Segment application login is now operating normally. We will continue to monitor for system stability.

  4. resolved Aug 18, 2026, 10:03 PM UTC

    Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.

Read the full incident report →

Minor August 18, 2026

Twilio - 1Console Login Unavailable

Detected by Pingoru
Aug 18, 2026, 05:18 PM UTC
Resolved
Aug 18, 2026, 09:27 PM UTC
Duration
4h 9m
Affected: Twilio Console
Timeline · 6 updates
  1. investigating Aug 18, 2026, 05:18 PM UTC

    We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

  2. investigating Aug 18, 2026, 05:21 PM UTC

    We are aware of login failures affecting the Twilio Console application. Customers are unable to access their accounts. The Twilio team is actively investigating. We will provide another update in 15 minutes or as soon as more information becomes available.

  3. investigating Aug 18, 2026, 06:00 PM UTC

    Twilio are aware of login failures affecting the Twilio Console application. Customers are unable to access their accounts. Twilio team is actively investigating. We will provide another update in 30 minutes or as soon as more information becomes available.

  4. monitoring Aug 18, 2026, 06:39 PM UTC

    Twilio Console application login is now operating normally. We will continue to monitor for system stability. If you experience continued login failures, please clear your browser cache and cookies. We'll provide another update in 30 minutes or as soon as more information becomes available.

  5. monitoring Aug 18, 2026, 07:06 PM UTC

    Twilio Console application login is now operating normally. We will continue to monitor for system stability. If you experience continued login failures, please clear your browser cache and cookies. We'll provide another update in 30 minutes or as soon as more information becomes available.

  6. resolved Aug 18, 2026, 09:27 PM UTC

    Twilio engineers have monitored the fix and confirmed the issue with Twilio Console application login is now operating normally. This incident has been resolved.

Read the full incident report →

Major August 18, 2026

Twilio - Flex login errors with SSOv2

Detected by Pingoru
Aug 18, 2026, 05:14 PM UTC
Resolved
Aug 18, 2026, 09:02 PM UTC
Duration
3h 48m
Affected: Twilio Flex Application PlatformTwilio Flex Agent Desktop
Timeline · 6 updates
  1. investigating Aug 18, 2026, 05:14 PM UTC

    We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

  2. investigating Aug 18, 2026, 05:20 PM UTC

    We are aware of login failures affecting Flex when using SSOv2 authentication. Customers may experience errors related to rate limiting when attempting to access Flex. The Twilio team is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.

  3. investigating Aug 18, 2026, 06:20 PM UTC

    Twilio are aware of login failures affecting Flex when using SSOv2 authentication. Customers may experience errors related to rate limiting when attempting to access Flex. Twilio team is actively investigating. We will provide another update in 2 hours or as soon as more information becomes available.

  4. monitoring Aug 18, 2026, 06:39 PM UTC

    Flex login when using SSOv2 authentication is now operating normally. We will continue to monitor for system stability. If you experience continued login failures, please clear your browser cache and cookies. We'll provide another update in 30 minutes or as soon as more information becomes available.

  5. identified Aug 18, 2026, 07:00 PM UTC

    Twilio are seeing another uptick in login failures affecting Flex when using SSOv2 authentication. Customers may experience errors related to rate limiting when attempting to access Flex. Twilio team is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.

  6. resolved Aug 18, 2026, 09:02 PM UTC

    Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.

Read the full incident report →

Minor August 18, 2026

Twilio - Voice Call Failures From Network Subscribers to Twilio United States Phone Numbers

Detected by Pingoru
Aug 18, 2026, 02:58 PM UTC
Resolved
Aug 18, 2026, 04:38 PM UTC
Duration
1h 39m
Timeline · 4 updates
  1. investigating Aug 18, 2026, 02:58 PM UTC

    We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

  2. investigating Aug 18, 2026, 03:01 PM UTC

    We are continuing to investigate this issue.

  3. identified Aug 18, 2026, 04:00 PM UTC

    Twilio customers may be experiencing voice call failures from T-Mobile network subscribers in the United States to a subset of Twilio United States Phone Numbers. Twilio team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  4. resolved Aug 18, 2026, 04:38 PM UTC

    Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.

Read the full incident report →

Minor August 18, 2026

SMS Delivery Failures from Twilio to Lycamobile United Kingdom

Detected by Pingoru
Aug 18, 2026, 10:20 AM UTC
Resolved
Aug 18, 2026, 04:06 PM UTC
Duration
5h 46m
Affected: Twilio SMS, Europe
Timeline · 6 updates
  1. investigating Aug 18, 2026, 10:20 AM UTC

    We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

  2. investigating Aug 18, 2026, 10:21 AM UTC

    Our customers may be experiencing SMS delivery failures from Twilio to Lycamobile network subscribers in the United Kingdom. The Twilio team is actively investigating this issue, and we will provide another update in 1 hour or as soon as more information becomes available.

  3. investigating Aug 18, 2026, 11:39 AM UTC

    Our customers may be experiencing SMS delivery failures from Twilio to Lycamobile network subscribers in the United Kingdom. The Twilio team is actively investigating this issue, and we will provide another update in 2 hours, or as soon as more information becomes available.

  4. monitoring Aug 18, 2026, 12:39 PM UTC

    We have observed a recovery in SMS delivery from Twilio to Lycamobile network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  5. monitoring Aug 18, 2026, 02:20 PM UTC

    We have observed a recovery in SMS delivery from Twilio to Lycamobile network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  6. resolved Aug 18, 2026, 04:06 PM UTC

    The incident has been resolved and SMS delivery from Twilio to Lycamobile network subscribers in the United Kingdom is operating normally.

Read the full incident report →

Minor August 14, 2026

PCI - Intermittent Card Payment Failures

Detected by Pingoru
Aug 14, 2026, 08:39 AM UTC
Resolved
Aug 17, 2026, 09:29 AM UTC
Duration
3d
Affected: Ciptex NOC General Notifications
Timeline · 6 updates
  1. investigating Aug 14, 2026, 08:39 AM UTC

    We are aware of a further occurrence of intermittent card payment failures, following the issue resolved earlier today. Engineers are investigating whether this is linked to the same cause or a separate factor. We will provide a further update within the next 2 hours, or sooner if new information becomes available.

  2. investigating Aug 14, 2026, 11:53 AM UTC

    We are continuing to investigate the root cause of intermittent card payment failures. We will provide a further update within the next 2 hours, or sooner if new information becomes available.

  3. monitoring Aug 14, 2026, 02:15 PM UTC

    Our card payment provider has confirmed that services were fully restored from 12:45 BST and have remained stable since. Voice services were unaffected throughout. We're moving to monitoring over the weekend and will provide a further update once received from our provider.

  4. monitoring Aug 15, 2026, 08:52 AM UTC

    We continue to monitor following the restoration of services. No further issues have been reported and services remain stable. We will provide a further update once received from our provider, or sooner if anything changes.

  5. monitoring Aug 16, 2026, 12:50 PM UTC

    We continue to monitor following the restoration of services. No further issues have been reported and services remain stable. We will provide a further update once received from our provider, or sooner if anything changes.

  6. resolved Aug 17, 2026, 09:29 AM UTC

    No further occurrences have been reported since services were restored. This is now being marked as resolved.

Read the full incident report →

Minor August 13, 2026

Twilio - Voice failures from twilio phone numbers to Sky United Kingdom

Detected by Pingoru
Aug 13, 2026, 10:40 PM UTC
Resolved
Aug 14, 2026, 03:18 PM UTC
Duration
16h 37m
Affected: Twilio Voice, Europe
Timeline · 6 updates
  1. investigating Aug 13, 2026, 10:40 PM UTC

    We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

  2. investigating Aug 13, 2026, 10:44 PM UTC

    Twilio customers may be experiencing voice call failures from twilio phone numbers to Sky network subscribers in the United Kingdom.Twilio team is currently investigating this issue. We will provide another update as soon as more information becomes available.

  3. monitoring Aug 14, 2026, 04:39 AM UTC

    Twilio have observed a recovery in voice calls from Twilio Phone Numbers to Sky network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  4. monitoring Aug 14, 2026, 12:29 PM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Aug 14, 2026, 01:23 PM UTC

    Twilio have observed a recovery in voice calls from Twilio Phone Numbers to Sky network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.

  6. resolved Aug 14, 2026, 03:18 PM UTC

    Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.

Read the full incident report →