Ciptex Outage History
Ciptex degraded View live status →Pingoru has recorded 155 incidents for Ciptex: 155 in the last 12 months and 59 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 13 | 8 of 720 (1%) |
| May 2026 | 17 | 197 of 744 (26%) |
| June 2026 | 12 | 51 of 720 (7%) |
| July 2026 | 10 | 47 of 744 (6%) |
| August 2026 | 23 | 222 of 744 (30%) |
| September 2026 | 23 | 125 of 720 (17%) |
| October 2026 | 13 | 78 of 744 (10%) |
| November 2026 | 1 | 17 of 68 (25%) |
Incidents, newest first
Minor November 3, 2026 Twilio - Voice Call Audio Delays 16h 48m Twilio Voice, North America
Started Nov 03, 2026, 02:23 AM UTC· resolved Nov 03, 2026, 07:12 PM UTC
- investigating Nov 03, 2026, 02:23 AM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating Nov 03, 2026, 02:29 AM UTC
Twilio customers may be experiencing voice call audio delays and high packet loss. Twilio is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Nov 03, 2026, 03:43 AM UTC
Twilio have observed a recovery in voice calls from network subscribers to Twilio Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Nov 03, 2026, 06:19 AM UTC
Twilio have observed a recovery in voice calls from network subscribers to Twilio Phone Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available
- monitoring Nov 03, 2026, 02:27 PM UTC
We have observed a recovery in voice calls from network subscribers to Twilio Phone Numbers and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
- resolved Nov 03, 2026, 07:12 PM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Minor October 27, 2026 Voice Call Failures From a Subset of Twilio Phone Numbers to Multiple Networks in Germany 9h 35m Twilio Voice, Europe
Started Oct 27, 2026, 08:39 AM UTC· resolved Oct 27, 2026, 06:15 PM UTC
- investigating Oct 27, 2026, 08:39 AM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating Oct 27, 2026, 08:40 AM UTC
Our customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Germany. Our team is actively investigating this issue, and we will provide another update in 1 hour or as soon as more information becomes available.
- investigating Oct 27, 2026, 09:49 AM UTC
Our customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Germany. Our team is actively investigating this issue, and we will provide another update in 2 hours or as soon as more information becomes available.
- identified Oct 27, 2026, 10:56 AM UTC
Our customers may be experiencing voice call failures from and to a subset of Twilio Phone Numbers to network subscribers in Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Oct 27, 2026, 12:33 PM UTC
We have observed a recovery in voice calls from and to a subset of Twilio Phone Numbers to network subscribers in Germany and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 27, 2026, 02:14 PM UTC
We have observed a recovery in voice calls from and to a subset of Twilio Phone Numbers to network subscribers in Germany and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Oct 27, 2026, 06:15 PM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Minor October 24, 2026 Twilio - Voice Call Failures from a Subset of Twilio Phone Numbers to United States 1d 4h Twilio PSTN, Twilio Voice, North America
Started Oct 24, 2026, 02:21 PM UTC· resolved Oct 25, 2026, 07:14 PM UTC
- investigating Oct 24, 2026, 02:21 PM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating Oct 24, 2026, 02:23 PM UTC
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in the United States. The Twilio engineering team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 24, 2026, 03:33 PM UTC
Twilio customers may be experiencing voice call failures and post dial delay from a subset of Twilio Phone Numbers to network subscribers in the United States. The Twilio engineering team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 24, 2026, 05:27 PM UTC
Twilio customers may be experiencing voice call failures and post dial delay from a subset of Twilio Phone Numbers to network subscribers in the United States. The Twilio engineering team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Oct 24, 2026, 09:08 PM UTC
Twilio customers may be experiencing voice call failures and post dial delay from a subset of Twilio Phone Numbers to network subscribers in the United States. The Twilio engineering team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring Oct 25, 2026, 08:34 AM UTC
Twilio have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 25, 2026, 10:46 AM UTC
Twilio have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in the United States and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring Oct 25, 2026, 01:47 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 25, 2026, 07:14 PM UTC
The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in the United States are operating normally.
Notice October 20, 2026 Twilio - Voice Call Failures from Twilio Phone Numbers to Digi.Mobil Romania 5h 59m Twilio Voice, Europe
Started Oct 20, 2026, 10:49 AM UTC· resolved Oct 20, 2026, 04:49 PM UTC
- investigating Oct 20, 2026, 10:49 AM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating Oct 20, 2026, 10:50 AM UTC
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Digi.Mobil network subscribers in Romania. Twilio team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 20, 2026, 11:44 AM UTC
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Digi.Mobil network subscribers in Romania. Twilio team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 20, 2026, 01:08 PM UTC
Twilio are continuing to work on a fix for this issue.
- monitoring Oct 20, 2026, 02:56 PM UTC
Twilio have observed a recovery in voice calls from Twilio Phone Numbers to Digi.Mobil network subscribers in Romania and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Oct 20, 2026, 04:49 PM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Notice October 19, 2026 Investigating a Potential Issue 5s
Started Oct 19, 2026, 03:10 PM UTC· resolved Oct 19, 2026, 03:10 PM UTC
- investigating Oct 19, 2026, 03:10 PM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- resolved Oct 19, 2026, 03:10 PM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Minor October 19, 2026 Voice Call Failures from a Subset of Network Subscribers to Twilio Denmark Phone Numbers 6h 4m Twilio Voice, Europe
Started Oct 19, 2026, 09:21 AM UTC· resolved Oct 19, 2026, 03:25 PM UTC
- investigating Oct 19, 2026, 09:21 AM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating Oct 19, 2026, 09:22 AM UTC
Our customers may be experiencing voice call failures from network subscribers to Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Oct 19, 2026, 10:02 AM UTC
Our customers may be experiencing voice call failures from network subscribers to a subset of Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Oct 19, 2026, 10:50 AM UTC
Our customers may be experiencing voice call failures from network subscribers to a subset of Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Oct 19, 2026, 12:49 PM UTC
Our customers may be experiencing voice call failures from network subscribers to a subset of Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Oct 19, 2026, 03:11 PM UTC
We have observed a recovery in voice calls from a subset of network subscribers to Twilio Denmark Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Oct 19, 2026, 03:25 PM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Notice October 17, 2026 Twilio - 5300 Errors on Singapore Client Edge 1h 43m
Started Oct 17, 2026, 05:56 PM UTC· resolved Oct 17, 2026, 07:40 PM UTC
- investigating Oct 17, 2026, 05:56 PM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- resolved Oct 17, 2026, 07:40 PM UTC
Twilio are no longer observing the issue with 53000 errors on the Singapore edge client causing unregistered events.
Minor October 16, 2026 Twilio - Voice Call Silent and One-Way Audio from Gamma United Kingdom to Twilio United Kingdom Phone Numbers 3m
Started Oct 16, 2026, 09:40 AM UTC· resolved Oct 16, 2026, 09:44 AM UTC
- investigating Oct 16, 2026, 09:40 AM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating Oct 16, 2026, 09:42 AM UTC
We are continuing to investigate this issue.
- resolved Oct 16, 2026, 09:44 AM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Minor October 16, 2026 Twilio - One-Way Audio on Voice Calls from Network Subscribers to a Subset of Twilio UK Numbers 6h 39m Twilio Voice, Europe
Started Oct 16, 2026, 09:37 AM UTC· resolved Oct 16, 2026, 04:16 PM UTC
- investigating Oct 16, 2026, 09:37 AM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating Oct 16, 2026, 09:56 AM UTC
Twilio customers may be experiencing silent calls and one-way audio from network subscribers in the United Kingdom to Twilio United Kingdom phone numbers. Twilio team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available
- investigating Oct 16, 2026, 11:05 AM UTC
Twilio customers may be experiencing voice call silent and one-way audio from network subscribers in the United Kingdom to Twilio United Kingdom Phone Numbers. Twilio is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Oct 16, 2026, 04:16 PM UTC
The incident has been resolved and voice calls from Gamma network subscribers in the United Kingdom to a subset of Twilio United Kingdom Phone Numbers are operating normally.
Notice October 15, 2026 Cloudfare - Network Performance Issues in Eastern North America 27m Cloudflare Cloud Network Interconnect (CNI)
Started Oct 15, 2026, 09:10 PM UTC· resolved Oct 15, 2026, 09:38 PM UTC
- investigating Oct 15, 2026, 09:10 PM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- identified Oct 15, 2026, 09:15 PM UTC
Cloudflare has identified an issue with network performance affecting our Ashburn (IAD) and Newark (EWR) facilities. Customers may observed elevated latency and/or errors for traffic handled by these facilities until the issue is resolved. They are working on a fix for this issue and will have more updates shortly.
- resolved Oct 15, 2026, 09:38 PM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Minor October 15, 2026 Twilio - Voice Call Post Dial Delay from a Subset of Twilio Toll-Free Numbers, Landline Numbers, and Mobile Numbers to Multiple Networks in Multiple Countries 10h 56m Twilio PSTN, Twilio Voice, North America, Twilio Voice, Latin America, Twilio Voice, APAC and 2 more
Started Oct 15, 2026, 07:01 PM UTC· resolved Oct 16, 2026, 05:57 AM UTC
- investigating Oct 15, 2026, 07:01 PM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- identified Oct 15, 2026, 07:04 PM UTC
Twilio customers may be experiencing voice call post dial delay from a subset of Toll-Free Numbers, Landline Numbers, and Mobile Numbers to network subscribers on multiple networks in multiple countries. Twilio has identified the cause and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 15, 2026, 07:35 PM UTC
Twilio customers may be experiencing voice call post dial delay from a subset of Toll-Free Numbers, Landline Numbers, and Mobile Numbers to network subscribers on multiple networks in multiple countries. Twilio has identified the cause and is working to resolve the issue. We will provide another update in 3 hours or as soon as more information becomes available.
- monitoring Oct 15, 2026, 09:17 PM UTC
Twilio have observed a recovery in voice calls from a subset of Twilio Toll-Free Numbers and Phone Numbers to network subscribers on multiple networks in multiple countries and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 15, 2026, 10:10 PM UTC
Twilio have observed a recovery in voice calls from a subset of Twilio Toll-Free Numbers, Landline Numbers, and Mobile Numbers to network subscribers on multiple networks in multiple countries and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available
- resolved Oct 16, 2026, 05:57 AM UTC
The incident has been resolved and voice calls from a subset of Twilio Toll-Free, Landline, and Mobile Phone Numbers to network subscribers on affected networks in multiple countries are operating normally.
Minor October 12, 2026 Twilio - Voice Call Failures From Twilio South Africa Phone Numbers to Vodacom South Africa 2h 52m
Started Oct 12, 2026, 01:16 PM UTC· resolved Oct 12, 2026, 04:08 PM UTC
- investigating Oct 12, 2026, 01:16 PM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- identified Oct 12, 2026, 01:32 PM UTC
Twilio customers may be experiencing voice call failures from a subset of Twilio South Africa Phone Numbers to Vodacom network subscribers in South Africa. Twilio team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Oct 12, 2026, 01:57 PM UTC
Twilio have observed a recovery in voice calls from a subset of Twilio South Africa Phone Numbers to Vodacom network subscribers in South Africa and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Oct 12, 2026, 04:08 PM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Minor October 2, 2026 ESign - Orange outage 50m Race ESign
Started Oct 02, 2026, 03:03 PM UTC· resolved Oct 02, 2026, 03:54 PM UTC
- investigating Oct 02, 2026, 03:03 PM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating Oct 02, 2026, 03:10 PM UTC
The provider Orange Telecom is experiencing network routing issues. Some users connected through the Orange network (including Sosh) may experience slowness or errors on Yousign, mainly when uploading documents, saving changes or signing. Users on other networks are not affected. In the meantime, affected users can try another network, for example a mobile connection from a different operator. We will keep you informed as soon as this issue is resolved.
- investigating Oct 02, 2026, 03:11 PM UTC
We are continuing to investigate this issue.
- identified Oct 02, 2026, 03:11 PM UTC
The issue has been identified and a fix is being implemented.
Minor October 1, 2026 Twilio - Voice Call Failures and Post Dial Delay from Twilio Phone Numbers to DigiMobil Spain 12h 10m Twilio Voice, Europe
Started Oct 01, 2026, 10:45 AM UTC· resolved Oct 01, 2026, 10:55 PM UTC
- investigating Oct 01, 2026, 10:45 AM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating Oct 01, 2026, 10:50 AM UTC
Twilio customers may be experiencing voice call failures and post dial delay from Twilio Phone Numbers to DigiMobil network subscribers in Spain. Twilio team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 01, 2026, 11:25 AM UTC
Twilio customers may be experiencing voice call failures and post dial delay from Twilio Phone Numbers to network subscribers in Spain. Twilio team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Oct 01, 2026, 01:35 PM UTC
Twilio have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Spain and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 01, 2026, 03:31 PM UTC
Twilio have observed a recovery in voice calls from Twilio Phone Numbers to DigiMobil network subscribers in Spain and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Oct 01, 2026, 10:55 PM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Notice September 29, 2026 Investigating a Potential Issue 14m
Started Sep 29, 2026, 10:43 AM UTC· resolved Sep 29, 2026, 10:57 AM UTC
- investigating Sep 29, 2026, 10:43 AM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- resolved Sep 29, 2026, 10:57 AM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Minor September 28, 2026 Investigating a Potential Issue 1h 47m Twilio Flex Application Platform
Started Sep 28, 2026, 07:58 PM UTC· resolved Sep 28, 2026, 09:46 PM UTC
- investigating Sep 28, 2026, 07:58 PM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating Sep 28, 2026, 08:00 PM UTC
Our monitoring systems have detected a potential issue with Flex. Our engineers have been alerted and are investigating, and we will provide an update when we have more details.
- resolved Sep 28, 2026, 09:46 PM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Minor September 28, 2026 Voice Call Failures from a Subset of Twilio Phone Numbers to Vodafone United Kingdom 16h 55m Twilio Voice, Europe
Started Sep 28, 2026, 10:46 AM UTC· resolved Sep 29, 2026, 03:42 AM UTC
- investigating Sep 28, 2026, 10:46 AM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating Sep 28, 2026, 10:48 AM UTC
Our customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to Vodafone network subscribers in the United Kingdom. Our team is actively investigating this issue, and we will provide another update in 1 hour or as soon as more information becomes available.
- investigating Sep 28, 2026, 12:24 PM UTC
Our customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to Vodafone network subscribers in the United Kingdom. Our team is actively investigating this issue, and we will provide another update in 2 hours or as soon as more information becomes available.
- investigating Sep 28, 2026, 02:15 PM UTC
Our customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to Vodafone network subscribers in the United Kingdom. Our team is actively investigating this issue, and we will provide another update in 4 hours or as soon as more information becomes available.
- investigating Sep 28, 2026, 07:59 PM UTC
Our customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to Vodafone network subscribers in the United Kingdom. Our team is actively investigating this issue, and we will provide another update in 8 hours or as soon as more information becomes available.
- monitoring Sep 28, 2026, 10:27 PM UTC
We have observed a recovery in voice calls from a subset of Twilio Mobile Numbers to Vodafone network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Sep 28, 2026, 10:53 PM UTC
We have observed a recovery in voice calls from a subset of Twilio Mobile Numbers to Vodafone network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
- resolved Sep 29, 2026, 03:42 AM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Minor September 24, 2026 Twilio - Some Transfer Calls in Elastic SIP Trunking Failing With Error Code 32204 22m Twilio Elastic SIP Trunking
Started Sep 24, 2026, 05:42 PM UTC· resolved Sep 24, 2026, 06:05 PM UTC
- investigating Sep 24, 2026, 05:42 PM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating Sep 24, 2026, 05:46 PM UTC
Transfer calls done via SIP REFER in Elastic SIP Trunking is Failing With Error Code 32204. Twilio engineers are actively working on this and will provide an update in 1 hour or as soon as more information is available.
- resolved Sep 24, 2026, 06:05 PM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Minor September 23, 2026 Twilio - Voice Call Failures from a Subset of Twilio Phone Numbers to Vodafone to the United Kingdom of Great Britain and Northern Ireland 1d 3h Twilio PSTN, Twilio Voice, Europe
Started Sep 23, 2026, 07:35 PM UTC· resolved Sep 24, 2026, 11:25 PM UTC
- investigating Sep 23, 2026, 07:35 PM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- identified Sep 23, 2026, 07:39 PM UTC
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to Vodafone network subscribers in the United Kingdom of Great Britain and Northern Ireland. The Twilio engineering team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Sep 23, 2026, 11:11 PM UTC
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to Vodafone network subscribers in the United Kingdom of Great Britain and Northern Ireland. The Twilio engineering team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- identified Sep 24, 2026, 07:17 AM UTC
Twilio customers may be experiencing voice call failures from a subset of Twilio Mobile Numbers to Vodafone network subscribers in the United Kingdom. Twilio has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- identified Sep 24, 2026, 10:52 AM UTC
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to Vodafone network subscribers in the United Kingdom. Twilio team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
- resolved Sep 24, 2026, 11:25 PM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Minor September 22, 2026 Twilio - Flex UI Realtime Statistics Showing Inaccurate Longest Waiting Task Data 3h 51m Twilio Flex Insights
Started Sep 22, 2026, 08:48 PM UTC· resolved Sep 23, 2026, 12:39 AM UTC
- investigating Sep 22, 2026, 08:48 PM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating Sep 22, 2026, 08:55 PM UTC
Twilio are investigating an issue where a subset of Flex customers may see inaccurate real-time statistics data in the Flex UI. Specifically, the “longest waiting task” metric may display inflated values. Twilio engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Sep 22, 2026, 10:03 PM UTC
Twilio team has identified the cause and is actively clearing stuck tasks to restore data accuracy. If you are continuing to experience this issue, please contact support with your account SID and queue ID to expedite resolution. We will provide another update in 1 hour or as soon as more information becomes available.
- resolved Sep 23, 2026, 12:39 AM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Notice September 22, 2026 Investigating a Potential Issue 1h
Started Sep 22, 2026, 12:01 AM UTC· resolved Sep 22, 2026, 01:02 AM UTC
- investigating Sep 22, 2026, 12:01 AM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- resolved Sep 22, 2026, 01:02 AM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Minor September 15, 2026 Twilio - Inbound SIP Calls With OPUS Codec Only Blocked 2h 49m Ciptex NOC General Notifications
Started Sep 15, 2026, 08:13 PM UTC· resolved Sep 15, 2026, 11:02 PM UTC
- investigating Sep 15, 2026, 08:13 PM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- monitoring Sep 15, 2026, 08:17 PM UTC
Twilio have identified an issue whereby some calls made to Twilio using Programmable Voice SIP interfaces and OPUS codec may unexpectedly be rejected. Customers may see a SIP 488 responses for those requests. The Twilio engineering team is working on a fix. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Sep 15, 2026, 10:28 PM UTC
Twilio engineers have implemented a fix and are monitoring system performance. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Sep 15, 2026, 11:02 PM UTC
Twilio engineers have monitored the fix and confirmed the issue with Twilio Programmable Voice SIP interfaces and OPUS code has been resolved. All services are now operating normally at this time.
Notice September 15, 2026 Twilio - Video Room Settings Not Loading 1h 26m Twilio Group Rooms
Started Sep 15, 2026, 03:42 PM UTC· resolved Sep 15, 2026, 05:09 PM UTC
- investigating Sep 15, 2026, 03:42 PM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating Sep 15, 2026, 03:44 PM UTC
Twilio are currently investigating an issue where the Video Room Settings page is failing to load for users within 1Console. Their engineering team is actively looking into the root cause. We will provide an update in 1 hour or as soon as more information becomes available.
- resolved Sep 15, 2026, 05:09 PM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
Minor September 14, 2026 Race ESign - Slowdown on processor 1h 41m Race ESign
Started Sep 14, 2026, 10:15 AM UTC· resolved Sep 14, 2026, 11:57 AM UTC
- investigating Sep 14, 2026, 10:15 AM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating Sep 14, 2026, 10:19 AM UTC
Race ESign is experiencing a slowdown of processing time for Advanced Electronic Signature identity verification and standalone Identity Verification service. We are actively working with our Identity Verification provider to understand the root cause and restore service as soon as possible.
- identified Sep 14, 2026, 11:11 AM UTC
Our identity verification provider has confirmed an issue at their side leading to instabilities. Although some identity verification requests are successful, the majority is either failing (for AES) or stuck in a pending status. We are actively monitoring the situation and communicate directly with our provider to bring the situation back to normal as soon as possible.
- resolved Sep 14, 2026, 11:57 AM UTC
Following further investigation, we can confirm that no services were impacted by this issue. We are marking this incident as resolved.
Minor September 14, 2026 Twilio - Voice Call Failures from a Subset of Twilio United States Phone Numbers to Korek Telecom Iraq 7h 38m Twilio Voice, Middle East & Africa
Started Sep 14, 2026, 09:51 AM UTC· resolved Sep 14, 2026, 05:29 PM UTC
- investigating Sep 14, 2026, 09:51 AM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating Sep 14, 2026, 09:52 AM UTC
Twilio customers may be experiencing voice call failures from a subset of Twilio United States Phone Numbers to Korek Telecom network subscribers in Iraq. Twilio team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Sep 14, 2026, 11:58 AM UTC
Twilio customers may be experiencing voice call failures from a subset of Twilio United States Phone Numbers to Korek Telecom network subscribers in Iraq. Twilio team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Sep 14, 2026, 12:58 PM UTC
Twilio customers may be experiencing voice call failures from a subset of Twilio United States Phone Numbers to network subscribers in Iraq. Twilio has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Sep 14, 2026, 05:29 PM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.