Ciptex had 68 outages in the last 2 years totaling 156h 32m of downtime — averaging 2.8 incidents per month.
There were 68 Ciptex outages since December 11, 2025 totaling 156h 32m of downtime. Each is summarised below — incident details, duration, and resolution information.
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
We are continuing to investigate this issue.
Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom. Twilio team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Twilio have observed a recovery in voice calls between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Twilio are aware of an issue affecting Direct Send WhatsApp templates, where templates are receiving unexpected status updates that are causing message send failures. Customers using Direct Send to send WhatsApp outbound messages may be experiencing failures. Twilio team is actively investigating the root cause. We will provide another update in 1 hour or as soon as more information becomes available.
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
We are continuing to investigate this issue.
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Portugal. Twilio team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Twilio customers may be experiencing voice call failures from Multiple network subscribers To Twilio phone Numbers in Portugal. Twilio team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hour or as soon as more information becomes available.
Twilio have observed a recovery in voice calls from Multiple network subscribers to Twilio Phone Numbers in Portugal and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Twilio have observed a recovery in voice calls from Multiple network subscribers to Twilio Phone Numbers in Portugal and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in the United States and Spain. We are actively investigating this issue, and will provide another update in 1 hour, or as soon as more information becomes available.
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in multiple countries across North America and Europe. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Ciptex customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in the United States and Spain, including emergency call attempts. We are actively investigating this issue, and will provide another update in 4 hours or as soon as more information becomes available.
Ciptex customers may be experiencing emergency call failures from Twilio phone numbers to emergency services in the USA and Spain. We are actively investigating this issue, and will provide another update in 8 hours or as soon as more information becomes available.
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
We have received reports of failures around inbound calls to specific subsets of Australia and New Zealand numbers. We're working closely with our upstream provider to identify the root cause. We'll be providing updates on the issue when we have more information.
We are continuing to investigate this issue.
We are continuing to investigate this issue, and will provide further updates on the issue when we have more information.
The issue has been identified and a fix is being implemented. We will provide further updates on the issue when we have more information.
This incident has been resolved.
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Since 04:24 (CEST), Yousign users may experience HTTP 500 errors on the Public API and intermittent instabilities on the Yousign application. We are currently investigating the root cause, and we will provide an update as soon as we have more information. We apologise for the inconvenience.
Since 04:24 (CEST), Race eSign and Yousign users may experience HTTP 500 errors on the Public API and intermittent instabilities on the eSign and Yousign applications. We are currently investigating the root cause, and will provide an update as soon as we have more information. We apologise for the inconvenience.
As of 04:58 (CEST), the application and the v3 API are stable and fully operational. The root cause has been identified and the situation is now back to normal. The Public API and Yousign application are operating as expected.
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
We are currently experiencing disruptions with Criteo Audience destinations due to an external Criteo API outage. We are monitoring the situation closely.
We are currently seeing successful delivery to Criteo. Our team will continue to monitor the closely.
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Twilio monitoring systems have detected a potential issue with increased 503 errors when calling the Messaging API endpoint. Their engineers have been alerted and are investigating. We will provide an update when we have more details.
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Twilio monitoring systems have detected a potential issue with the video/insights/video-rooms pages in the Twilio console. Their engineers have been alerted and are investigating. We will provide an update when we have more details.
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Twilio are experiencing delivery delays and failures when sending messages from WhatsApp and Messenger platform. Twilio engineers are working with their carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Since 7:31 AM (UTC), we have been experiencing degraded performance affecting both the Race ESign application and the API v3. The main impact is increased latency in the execution of our processes. The Yousign engineering team is actively investigating to assess the full scope of the impact and identify the root cause. We will provide a further update as soon as we have more information.
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Twilio are currently monitoring possible issues affecting voice calls. Customers could experience degradation during that time.Twilio will continue to monitor for system stability. We will provide another update ins 2 hours or soon as more information becomes available.
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Twilio are currently investigating issues with video room sessions. Customers could experience high latency when connecting to video room. We will provide another update in 1 hour or as soon as more information becomes available.
Twilio are observing recovery on the latency issue with video room sessions. They will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Twilio customers may be experiencing SMS delivery failures between a subset of Twilio Short Codes and network subscribers on multiple networks in Ireland. The Twilio team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Twilio customers may be experiencing voice call silence and one-way audio from a subset of Twilio United Kingdom Phone Numbers to network subscribers in the United Kingdom. The Twilio team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Twilio engineers have identified the issue as high, where customers might experience timeouts when connecting to the Video API, and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Twilio are currently observing a spike in Whatsapp conversations outbound messages delay. They will continue to monitoring the service to ensure a full recovery. We will provide another updatr as soon as more information becomes available.
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Twilio customers may be experiencing voice call audio quality degradation from a subset of Twilio United States Phone Numbers to network subscribers in the United States. The Twilio network team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Twilio has observed a recovery in voice calls from a subset of Twilio United States Phone Numbers to network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
Twilio engineers are currently investigating an issue where Twilio accounts may not be able to capture speech using "gather" verb. We expect to provide another update in 1 hour or as soon as more information becomes available.
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
We are aware that our upstream provider for the Race ESign service (Yousign) is currently experiencing instability. Since approximately 16:03 BST, customers may experience failures when attempting to send or sign documents via Race ESign, including HTTP errors and intermittent application issues. The Yousign engineering team is actively monitoring the situation. This is being investigated at the provider level and we will provide further updates in 1 hour or as they become available.
The incident has been resolved. The root cause has been identified and the situation is now back to normal. The Public API and Yousign application are operating as expected.