Ciptex Outage History

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Twilio are experiencing delivery delays and failures when sending messages from WhatsApp and Messenger platform. Twilio engineers are working with their carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Since 7:31 AM (UTC), we have been experiencing degraded performance affecting both the Race ESign application and the API v3. The main impact is increased latency in the execution of our processes. The Yousign engineering team is actively investigating to assess the full scope of the impact and identify the root cause. We will provide a further update as soon as we have more information.

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Twilio are currently investigating issues with video room sessions. Customers could experience high latency when connecting to video room. We will provide another update in 1 hour or as soon as more information becomes available.

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Twilio customers may be experiencing SMS delivery failures between a subset of Twilio Short Codes and network subscribers on multiple networks in Ireland. The Twilio team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Twilio customers may be experiencing voice call silence and one-way audio from a subset of Twilio United Kingdom Phone Numbers to network subscribers in the United Kingdom. The Twilio team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Twilio engineers have identified the issue as high, where customers might experience timeouts when connecting to the Video API, and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Twilio are currently observing a spike in Whatsapp conversations outbound messages delay. They will continue to monitoring the service to ensure a full recovery. We will provide another updatr as soon as more information becomes available.

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Twilio customers may be experiencing voice call audio quality degradation from a subset of Twilio United States Phone Numbers to network subscribers in the United States. The Twilio network team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Twilio engineers are currently investigating an issue where Twilio accounts may not be able to capture speech using "gather" verb. We expect to provide another update in 1 hour or as soon as more information becomes available.

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

We are aware that our upstream provider for the Race ESign service (Yousign) is currently experiencing instability. Since approximately 16:03 BST, customers may experience failures when attempting to send or sign documents via Race ESign, including HTTP errors and intermittent application issues. The Yousign engineering team is actively monitoring the situation. This is being investigated at the provider level and we will provide further updates in 1 hour or as they become available.

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Twilio are currently investigating issues affecting cross-region connectivity. We will provide another update in 1 hour or as soon as more information becomes available.

Twilio are currently still investigating issues affecting cross region connectivity. Customers could experience degradation of calls traversing between regions. We will provide another update in 2 hours or as soon as more information becomes available.

Twilio are currently still investigating issues affecting cross region connectivity. Customers could experience degradation of calls traversing between regions. We will provide another update in 4 hours or as soon as more information becomes available.

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Twilio monitoring systems have detected an intermittent issue causing 5.xx errors affecting their APIs. We will update you when we know more.

This issue appears to be related to an ongoing issue affecting AWS in the US-EAST-1 region. We are actively monitoring the situation and will update you when we know more.

We continue to monitor the degradation affecting multiple Twilio products. Customers may experience higher than normal wait times as a result. We will update you in 2 hours, or sooner if we have more information.

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Twilio customers may be experiencing voice call failures from network subscribers in Germany to Twilio Germany Phone Numbers. The Twilio engineering team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Twilio are experiencing intermittent call failures to Spain. Their engineers are working with their carrier partners to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

OKTA engineering team have found a service disruption when logging on to the OP1 Preview environment. Following the completion of their initial infrastructure rollback, we have confirmed that the underlying service instability persists, indicating a more complex root cause. While their primary focus has been on immediate technical mitigation to stabilize the environment, further analysis reveals that the issue extends beyond the initial proxy configuration. They have now escalated this internally for a comprehensive audit. Emergency routing measures are being evaluated to restore service for critical workflows while we work to isolate and resolve the impact.

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Twilio customers may be experiencing voice call audio quality degradation between twilio phone numbers and network subscribers on multiple networks in the United Kingdom. Twilio engineers are actively investigating this issue. We will provide an update as soon as more information becomes available.

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Twilio engineers have identified an issue with Increased rates of 11200 warnings from Programmable Video and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

Twilio are currently investigating a potential issue affecting team status visibility within Flex. Core call handling, including inbound routing, caller identification, and outbound dialling, remains fully operational. Twilio are working to identify the cause and will update this page as more information becomes available. We will provide a further update in 1 hour or as soon as one becomes available.

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Twilio engineers have identified an issue with Flex Insights – Playback failing for external recordings and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

Twilio are investigating an issue where saving Video Recordings fails when the associated Room names contain Unicode characters. The Twilio engineering team is currently working to identify the root cause. We will provide another update in 1 hour or as soon as more information becomes available.