Ciptex incident

Twilio - Increase in 502 HTTP Responses for REST API and Console

Ciptex experienced a minor incident on September 1, 2026 affecting Twilio REST API, lasting 15h 9m. The incident has been resolved; the full update timeline is below.

Started: Sep 01, 2026, 04:51 PM UTC
Resolved: Sep 02, 2026, 08:00 AM UTC
Duration: 15h 9m
Detected by Pingoru: Sep 01, 2026, 04:51 PM UTC

Affected components

Twilio REST API

Update timeline

investigating Sep 01, 2026, 04:51 PM UTC

We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
investigating Sep 01, 2026, 04:53 PM UTC

Twilio engineers have identified and issue where Customers may experience 502 Errors when accesing Console or making REST API Calls and are investigating. We expect to provide another update in 1 hour or as soon as more information becomes available.
resolved Sep 02, 2026, 08:00 AM UTC

The issue with 502 Errors appearing when accessing Console or making REST API Calls has been resolved and is operating normally at this time.