Ciptex experienced a minor incident on August 14, 2026 affecting Ciptex NOC General Notifications, lasting 3d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 14, 2026, 08:39 AM UTC
We are aware of a further occurrence of intermittent card payment failures, following the issue resolved earlier today. Engineers are investigating whether this is linked to the same cause or a separate factor. We will provide a further update within the next 2 hours, or sooner if new information becomes available.
- investigating Aug 14, 2026, 11:53 AM UTC
We are continuing to investigate the root cause of intermittent card payment failures. We will provide a further update within the next 2 hours, or sooner if new information becomes available.
- monitoring Aug 14, 2026, 02:15 PM UTC
Our card payment provider has confirmed that services were fully restored from 12:45 BST and have remained stable since. Voice services were unaffected throughout. We're moving to monitoring over the weekend and will provide a further update once received from our provider.
- monitoring Aug 15, 2026, 08:52 AM UTC
We continue to monitor following the restoration of services. No further issues have been reported and services remain stable. We will provide a further update once received from our provider, or sooner if anything changes.
- monitoring Aug 16, 2026, 12:50 PM UTC
We continue to monitor following the restoration of services. No further issues have been reported and services remain stable. We will provide a further update once received from our provider, or sooner if anything changes.
- resolved Aug 17, 2026, 09:29 AM UTC
No further occurrences have been reported since services were restored. This is now being marked as resolved.