Ciptex incident

Twilio - Issues Connecting to Video Rooms in the in1 region

Minor Resolved View vendor source →

Ciptex experienced a minor incident on August 5, 2026 affecting Twilio Go Rooms and Twilio Peer-to-Peer Rooms and 1 more component, lasting 10h 17m. The incident has been resolved; the full update timeline is below.

Started
Aug 05, 2026, 07:00 AM UTC
Resolved
Aug 05, 2026, 05:18 PM UTC
Duration
10h 17m
Detected by Pingoru
Aug 05, 2026, 07:00 AM UTC

Affected components

Twilio Go RoomsTwilio Peer-to-Peer RoomsTwilio Group Rooms

Update timeline

  1. investigating Aug 05, 2026, 07:00 AM UTC

    We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.

  2. investigating Aug 05, 2026, 07:07 AM UTC

    Twilio are currently investigating an issue impacting Video Rooms in the in1 region. Customers may experience failures or delays when attempting to connect to rooms in this area. The Twilio engineering team is actively looking into the root cause, and we will provide another update in 1 hour or as soon as more information becomes available.

  3. investigating Aug 05, 2026, 07:50 AM UTC

    Twilio are still investigating an issue impacting Video Rooms in the in1 region. Customers may experience failures or delays when attempting to connect to rooms in this area. The Twilio engineering team is actively looking into the root cause, and we will provide another update in 1 hour or as soon as more information becomes available.

  4. investigating Aug 05, 2026, 10:21 AM UTC

    Twilio are still investigating an issue impacting Video Rooms in the in1 region. Customers may experience failures or delays when attempting to connect to rooms in this area. The Twilio engineering team is actively looking into the root cause, and we will provide another update in 4 hours or as soon as more information becomes available.

  5. investigating Aug 05, 2026, 01:52 PM UTC

    Twilio are still investigating the issue impacting Video Rooms in the IN1 region. Customers may experience failures or delays when attempting to connect to rooms in this area. The Twilio engineering team is actively looking into the root cause, and will provide another update in 8 hours or as soon as more information becomes available.

  6. monitoring Aug 05, 2026, 03:40 PM UTC

    Twilio are observing successful recovery with the issue impacting Video Rooms in the IN1 region. The Twilio engineering team will continue to monitor to ensure full service recovery, and expect to provide another update in 2 hours or as soon as more information becomes available.

  7. resolved Aug 05, 2026, 05:18 PM UTC

    Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.