Ciptex incident
Twilio - Intermittent Voice Call Failures from Twilio Phone Numbers to United States and Spain
Ciptex experienced a minor incident on July 6, 2026, lasting 10h 52m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 06, 2026, 06:59 AM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating Jul 06, 2026, 07:04 AM UTC
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in the United States and Spain. We are actively investigating this issue, and will provide another update in 1 hour, or as soon as more information becomes available.
- investigating Jul 06, 2026, 09:02 AM UTC
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in multiple countries across North America and Europe. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Jul 06, 2026, 10:13 AM UTC
Ciptex customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in the United States and Spain, including emergency call attempts. We are actively investigating this issue, and will provide another update in 4 hours or as soon as more information becomes available.
- investigating Jul 06, 2026, 02:56 PM UTC
Ciptex customers may be experiencing emergency call failures from Twilio phone numbers to emergency services in the USA and Spain. We are actively investigating this issue, and will provide another update in 8 hours or as soon as more information becomes available.
- resolved Jul 06, 2026, 05:52 PM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.