Ciptex experienced a major incident on August 24, 2026 affecting Twilio Flex Programmable Voice, lasting 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 24, 2026, 05:35 AM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating Aug 24, 2026, 05:39 AM UTC
Twilio are currently investigating an issue causing elevated 5xx server errors within Flex Orchestration Services, which may result in intermittent errors or dropped voice calls for Flex users. The Twilio engineering team is actively working to identify the root cause, and we will provide another update in 30 minutes or as soon as new information becomes available.
- monitoring Aug 24, 2026, 06:03 AM UTC
5xx errors have subsided, and Flex Orchestration Services have returned to normal operation. The Twilio engineering team is continuing to monitor system stability closely, and we will provide a final update in 30 minutes.
- resolved Aug 24, 2026, 06:22 AM UTC
Flex Orchestration Services has returned to normal operation, and 5xx errors affecting voice calls have fully subsided. Voice services are operating as expected, and this issue is now resolved.