Ciptex incident

SMS Delivery Delays from Twilio to H3G United Kingdom

Minor Resolved View vendor source →

Ciptex experienced a minor incident on September 1, 2026 affecting Twilio SMS, Europe, lasting 18h 42m. The incident has been resolved; the full update timeline is below.

Started
Sep 01, 2026, 01:17 PM UTC
Resolved
Sep 02, 2026, 08:00 AM UTC
Duration
18h 42m
Detected by Pingoru
Sep 01, 2026, 01:17 PM UTC

Affected components

Twilio SMS, Europe

Update timeline

  1. identified Sep 01, 2026, 01:17 PM UTC

    Our customers may be experiencing SMS delivery delays from Twilio to H3G network subscribers in the United Kingdom. The cause has been identified, and we are working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  2. identified Sep 01, 2026, 04:29 PM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from Twilio to H3G network subscribers in the United Kingdom. Twilio team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

  3. resolved Sep 02, 2026, 08:00 AM UTC

    The incident has been resolved and SMS delivery receipts from Twilio to H3G network subscribers in the United Kingdom is operating normally.