Ciptex experienced a major incident on August 18, 2026 affecting Twilio Flex Application Platform and Twilio Flex Agent Desktop, lasting 3h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 18, 2026, 05:14 PM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating Aug 18, 2026, 05:20 PM UTC
We are aware of login failures affecting Flex when using SSOv2 authentication. Customers may experience errors related to rate limiting when attempting to access Flex. The Twilio team is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Aug 18, 2026, 06:20 PM UTC
Twilio are aware of login failures affecting Flex when using SSOv2 authentication. Customers may experience errors related to rate limiting when attempting to access Flex. Twilio team is actively investigating. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Aug 18, 2026, 06:39 PM UTC
Flex login when using SSOv2 authentication is now operating normally. We will continue to monitor for system stability. If you experience continued login failures, please clear your browser cache and cookies. We'll provide another update in 30 minutes or as soon as more information becomes available.
- identified Aug 18, 2026, 07:00 PM UTC
Twilio are seeing another uptick in login failures affecting Flex when using SSOv2 authentication. Customers may experience errors related to rate limiting when attempting to access Flex. Twilio team is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.
- resolved Aug 18, 2026, 09:02 PM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.