Ciptex incident
Twilio - Voice Call Failures from Twilio Phone Numbers to Portugal
Ciptex experienced a minor incident on July 13, 2026, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 13, 2026, 12:03 PM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating Jul 13, 2026, 12:07 PM UTC
We are continuing to investigate this issue.
- identified Jul 13, 2026, 12:31 PM UTC
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Portugal. Twilio team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 13, 2026, 02:41 PM UTC
Twilio customers may be experiencing voice call failures from Multiple network subscribers To Twilio phone Numbers in Portugal. Twilio team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hour or as soon as more information becomes available.
- monitoring Jul 14, 2026, 08:35 AM UTC
Twilio have observed a recovery in voice calls from Multiple network subscribers to Twilio Phone Numbers in Portugal and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring Jul 14, 2026, 12:43 PM UTC
Twilio have observed a recovery in voice calls from Multiple network subscribers to Twilio Phone Numbers in Portugal and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available
- resolved Jul 14, 2026, 01:09 PM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.