Ciptex experienced a minor incident on July 13, 2026, lasting 6h 11m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 13, 2026, 08:32 PM UTC
We have detected potential service disruption through our monitoring systems and are actively investigating. A detailed assessment of the impact and affected services will be provided within the next 30 minutes.
- investigating Jul 13, 2026, 08:37 PM UTC
Twilio are aware of an issue affecting Direct Send WhatsApp templates, where templates are receiving unexpected status updates that are causing message send failures. Customers using Direct Send to send WhatsApp outbound messages may be experiencing failures. Twilio team is actively investigating the root cause. We will provide another update in 1 hour or as soon as more information becomes available.
- resolved Jul 14, 2026, 02:44 AM UTC
Following comprehensive monitoring, we can confirm that the incident has been fully resolved and all services have returned to normal operation.