Channel.io Outage History

The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.

The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. -Incident Time: 2026-04-23 19:44 ~ 2026-04-24 11:05 (KST) -Affected Scope: Users who launched the Android app while in a logged-out state. -Cause: Following a server update, an issue occurred where the app entered an unexpected path during the launch process while not logged in. -Resolution: Reverted the server to its previous state and updated the Android app. -Measures to Prevent Recurrence: Strengthen pre-deployment testing for scenarios that could cause the app to freeze or hang during the launch process.

This incident has been resolved.

We would like to inform you of an issue where the unread message count in the inbox was inconsistent and inbox loading was slower than usual. All necessary actions have been completed, and the service is now operating normally. - Incident Details: 1) The “unread message count” displayed on the right side of the inbox did not match the actual number 2) Loading speed of the inbox list was slower than usual - Incident Time: April 20, 2026 09:55 ~ 10:39 (approximately 44 minutes) - Cause: A temporary surge in load occurred in a specific segment of the server managing inbox data - Resolution: The overloaded server segment was distributed to balance the load, and all systems have now been fully restored to normal operation.

The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. - Incident Time: March 12, 2026 20:32 ~ March 13, 2026 11:09 (KST) - Affected Scope: In certain cases where team assignment and VoiceALF were used together in an IVR workflow, calls connected through VoiceALF were not routed to agents when a request to connect to an agent was made. - Cause: The status change function did not operate correctly when a call waiting for a manager was moved to the queue. - Resolution: Fixed the issue so that the queue status change function operates correctly. - Measures to Prevent Recurrence: Strengthen testing across a wider range of environments.

The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. - Incident Time: February 13, 2026, 16:42 – 18:04 (KST) - Affected Scope: Unable to download statistics, Custom Report data, and ALF statistics conversation lists. - Cause: A field name entry error occurred during deployment while adding summary message content. - Resolution: The related deployment changes were reverted to their previous state.