Channel.io incident
Temporary Unavailability of CoS and Notebook for Channel Talk Default Data
Channel.io experienced a major incident on August 4, 2026 affecting 💬 Live Chat and 📞 Meet and 1 more component, lasting 11h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 04, 2026, 11:34 AM UTC
CoS and Notebook are temporarily unavailable exclusively for data provided by default in Channel Talk. As a result, CoS and Notebook features using data such as user, userchat, events, and manager, as well as orders, cart_items, and products data from the Cafe24 app, are not functioning properly. - Notebooks already built with the relevant data will only display data prior to 8:00 PM UTC+9. - Default consultation statistics, Custom Reports, and CoS/Notebook analyses using custom-integrated data are unaffected. - Cafe24 app functions and task executions are also unaffected. - We will provide further notice upon completion of maintenance. We sincerely apologize for the inconvenience.
- resolved Aug 04, 2026, 11:22 PM UTC
The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.