Channel.io incident

전화 기능에 일시적인 문제 발생 | Temporary issue detected with Phone feature

Channel.io experienced a minor incident on November 28, 2025 affecting 💬 Live Chat and 📞 Meet and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.

Started: Nov 28, 2025, 02:16 AM UTC
Resolved: Nov 28, 2025, 02:16 AM UTC
Duration: —
Detected by Pingoru: Nov 28, 2025, 02:16 AM UTC

Affected components

💬 Live Chat📞 Meet📧 Email🤖 AI ALF⚡️ Add-ons🔁 Integration🗂️ Contacts🧑‍💻 Customer Support Interface

Update timeline

investigating Nov 28, 2025, 01:47 AM UTC

전화 기능에 일시적인 문제가 발생하였습니다. 현재 원인을 파악 중이며, 빠르게 조치 후 다시 안내해 드리겠습니다. 이용에 불편을 드려 죄송합니다. Temporary issue has been detected with Phone feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.
resolved Nov 28, 2025, 02:16 AM UTC

일시적인 문제가 해결되었으며, 현재 서비스는 정상화되어 이용이 가능함을 안내드립니다. 서비스 이용에 불편을 드린 점 사과드립니다. -발생 시간: 2025. 11. 28 08:41 ~ 2025. 11. 28 10:55 (KST) -영향 범위: 전화 미트를 이용하는 모든 고객 -원인: 서버 웹훅 유실로 인해 전화 종료 로직이 수행되지 않았습니다. -조치 내용: 원인이 된 서버를 롤백하였습니다. The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. -Incident Time: 2025. 11. 28 08:41 ~ 2025. 11. 28 10:55 (KST) -Affected Scope: All customers using Phone Meet. -Cause: The call termination logic did not execute due to a loss of server webhooks. -Resolution: The server that caused the issue has been rolled back.