Channel.io incident

상담 통계에 일시적인 문제 발생 | Temporary issue detected with Analytics Feature

Channel.io experienced a critical incident on December 19, 2025 affecting ⚡️ Add-ons, lasting 1h 12m. The incident has been resolved; the full update timeline is below.

Started: Dec 19, 2025, 12:46 AM UTC
Resolved: Dec 19, 2025, 01:59 AM UTC
Duration: 1h 12m
Detected by Pingoru: Dec 19, 2025, 12:46 AM UTC

Affected components

⚡️ Add-ons

Update timeline

investigating Dec 19, 2025, 12:46 AM UTC

상담별 통계 조회에 일시적인 문제가 발생하였습니다. 현재 원인을 파악 중이며, 빠르게 조치 후 다시 안내해 드리겠습니다. 이용에 불편을 드려 죄송합니다. -발견된 증상: 기간 필터링이 25/12/13~25/12/19로 고정됨. Temporary issue has been detected with Analytics feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause. -Discovered issue: The date range filter is fixed/stuck on 25/12/13~25/12/19.
resolved Dec 19, 2025, 01:59 AM UTC

상담별 통계 조회와 관련한 일시적인 문제가 해결되었으며, 현재 서비스는 정상화되어 이용이 가능함을 안내드립니다. 서비스 이용에 불편을 드린 점 사과드립니다. Temporary issue has been detected with Analytics feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.