Channel.io experienced a major incident on August 7, 2026 affecting 💬 Live Chat and 📞 Meet and 1 more component, lasting 1m. The incident has been resolved; the full update timeline is below.
Affected components
💬 Live Chat📞 Meet📧 Email🤖 AI ALF⚡️ Add-ons🔁 Integration🗂️ Contacts🧑💻 Customer Support Interface
Update timeline
- investigating Aug 07, 2026, 01:30 AM UTC
Temporary issue has been detected with Phone feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.
- resolved Aug 07, 2026, 01:41 AM UTC
The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.