Channel.io incident

Temporary issue detected with Analytics Feature

Major Resolved View vendor source →

Channel.io experienced a major incident on February 13, 2026 affecting 💬 Live Chat and 📞 Meet and 1 more component, lasting 14m. The incident has been resolved; the full update timeline is below.

Started
Feb 13, 2026, 08:52 AM UTC
Resolved
Feb 13, 2026, 09:06 AM UTC
Duration
14m
Detected by Pingoru
Feb 13, 2026, 08:52 AM UTC

Affected components

💬 Live Chat📞 Meet📧 Email🤖 AI ALF⚡️ Add-ons🔁 Integration🗂️ Contacts🧑‍💻 Customer Support Interface

Update timeline

  1. investigating Feb 13, 2026, 08:52 AM UTC

    We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.

  2. resolved Feb 13, 2026, 09:06 AM UTC

    The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. - Incident Time: February 13, 2026, 16:42 – 18:04 (KST) - Affected Scope: Unable to download statistics, Custom Report data, and ALF statistics conversation lists. - Cause: A field name entry error occurred during deployment while adding summary message content. - Resolution: The related deployment changes were reverted to their previous state.