Channel.io incident

Temporary issue detected with Marketing feature

Major Resolved View vendor source →

Channel.io experienced a major incident on September 1, 2026 affecting 💬 Live Chat and 📞 Meet and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.

Started
Sep 01, 2026, 07:00 AM UTC
Resolved
Sep 01, 2026, 07:00 AM UTC
Duration
—
Detected by Pingoru
Sep 01, 2026, 07:00 AM UTC

Affected components

💬 Live Chat📞 Meet📧 Email🤖 AI ALF⚡️ Add-ons🔁 Integration🗂️ Contacts🧑‍💻 Customer Support Interface

Update timeline

  1. investigating Sep 01, 2026, 05:02 AM UTC

    Temporary issue has been detected with Marketing feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.

  2. resolved Sep 01, 2026, 07:37 AM UTC

    The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.