Channel.io incident

해외 문자 발송에 문제 발견 | Temporary issue detected with SMS Sending Service

Critical Resolved View vendor source →

Channel.io experienced a critical incident on October 20, 2025 affecting 💬 Live Chat and 📞 Meet and 1 more component, lasting 17h 47m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 07:50 AM UTC
Resolved
Oct 21, 2025, 01:38 AM UTC
Duration
17h 47m
Detected by Pingoru
Oct 20, 2025, 07:50 AM UTC

Affected components

💬 Live Chat📞 Meet📧 Email🤖 AI ALF⚡️ Add-ons🔁 Integration🗂️ Contacts🧑‍💻 Customer Support Interface

Update timeline

  1. investigating Oct 20, 2025, 07:50 AM UTC

    트윌리오 계정을 사용해 해외 고객에게 발송되는 문자 (마케팅, 팔로업 알림) 발송에 일시적인 문제가 발견되었습니다. 트윌리오 측 장애로 확인되며, 불편을 드려 죄송합니다. 자세한 내용은 트윌리오 stauspage를 함께 확인해주시기 바랍니다. https://status.twilio.com/ We have identified a temporary issue affecting SMS messages (marketing and follow-up notifications) sent to international customers via our Twilio account. The incident has been confirmed to be on Twilio’s side, and we apologize for the inconvenience. For more details, please refer to Twilio’s status page: https://status.twilio.com/

  2. investigating Oct 20, 2025, 07:56 AM UTC

    We are continuing to investigate this issue.

  3. resolved Oct 21, 2025, 01:38 AM UTC

    트윌리오 서비스의 일시적인 문제가 해결되었으며, 현재 서비스는 정상화되어 이용이 가능함을 안내드립니다. 서비스 이용에 불편을 드린 점 사과드립니다. 자세한 내용은 트윌리오 stauspage를 함께 확인해주시기 바랍니다. https://status.twilio.com/ The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. For more details, please refer to Twilio’s status page: https://status.twilio.com/