Channel.io incident

Temporary issue detected with AI ALF Statistics feature

Major Resolved View vendor source →
Started
Apr 24, 2026, 06:00 AM UTC
Resolved
Apr 27, 2026, 02:45 PM UTC
Duration
3d 8h
Detected by Pingoru
Apr 24, 2026, 06:00 AM UTC

Affected components

💬 Live Chat📞 Meet📧 Email🤖 AI ALF⚡️ Add-ons🔁 Integration🗂️ Contacts🧑‍💻 Customer Support Interface

Update timeline

  1. investigating Apr 27, 2026, 08:50 AM UTC

    Temporary issue has been detected with AI ALF Statistics feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.

  2. resolved Apr 28, 2026, 06:19 AM UTC

    The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.

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