Channel.io incident

Temporary issue detected with AI ALF Statistics feature

Channel.io experienced a major incident on April 24, 2026 affecting 💬 Live Chat and 📞 Meet and 1 more component, lasting 3d 8h. The incident has been resolved; the full update timeline is below.

Started: Apr 24, 2026, 06:00 AM UTC
Resolved: Apr 27, 2026, 02:45 PM UTC
Duration: 3d 8h
Detected by Pingoru: Apr 24, 2026, 06:00 AM UTC

Affected components

💬 Live Chat📞 Meet📧 Email🤖 AI ALF⚡️ Add-ons🔁 Integration🗂️ Contacts🧑‍💻 Customer Support Interface

Update timeline

investigating Apr 27, 2026, 08:50 AM UTC

Temporary issue has been detected with AI ALF Statistics feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.
resolved Apr 28, 2026, 06:19 AM UTC

The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.