Channel.io incident

수신함 기능에 일시적인 문제 발견 | Temporary issue detected with Customer Support (Inbox)

Channel.io experienced a minor incident on December 19, 2025 affecting 💬 Live Chat and 📞 Meet and 1 more component, lasting 6h 4m. The incident has been resolved; the full update timeline is below.

Started: Dec 19, 2025, 01:26 AM UTC
Resolved: Dec 19, 2025, 07:31 AM UTC
Duration: 6h 4m
Detected by Pingoru: Dec 19, 2025, 01:26 AM UTC

Affected components

💬 Live Chat📞 Meet📧 Email🤖 AI ALF⚡️ Add-ons🔁 Integration🗂️ Contacts🧑‍💻 Customer Support Interface

Update timeline

investigating Dec 19, 2025, 01:26 AM UTC

수신함 기능에 일시적인 문제가 발견되어 안내드립니다. 현재 신속한 조치중이며, 복구 시 안내드리도록 하겠습니다. 이용에 불편을 드려 죄송합니다. 발견된 증상: 일부 또는 전체 고객 정보가 "알 수 없음"으로 표시됨. Temporary issue has been detected with Customer Support (Inbox) feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause. Discovered issue: Some or all customer information is displayed as "Unknown".
resolved Dec 19, 2025, 07:31 AM UTC

일시적인 문제가 해결되었으며, 현재 서비스는 정상화되어 이용이 가능함을 안내드립니다. 서비스 이용에 불편을 드린 점 사과드립니다. The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.