Channel.io incident

일본 전화 기능 발신에 문제 발견 | Temporary issue detected with Phone feature (JAPAN Only)

Major Resolved View vendor source →

Channel.io experienced a major incident on November 25, 2025 affecting 💬 Live Chat and 📞 Meet and 1 more component, lasting 20m. The incident has been resolved; the full update timeline is below.

Started
Nov 25, 2025, 05:58 AM UTC
Resolved
Nov 25, 2025, 06:18 AM UTC
Duration
20m
Detected by Pingoru
Nov 25, 2025, 05:58 AM UTC

Affected components

💬 Live Chat📞 Meet📧 Email🤖 AI ALF⚡️ Add-ons🔁 Integration🗂️ Contacts🧑‍💻 Customer Support Interface

Update timeline

  1. investigating Nov 25, 2025, 05:58 AM UTC

    일본 국가 채널의 전화 기능 발신에 문제가 발견되었습니다. Temporary issue has been detected with Phone feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.

  2. resolved Nov 25, 2025, 06:18 AM UTC

    일본 국가 채널에 발생하던 일시적인 문제가 해결되었으며, 현재 서비스는 정상화되어 이용이 가능함을 안내드립니다. 서비스 이용에 불편을 드린 점 사과드립니다. The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.