Channel.io incident

Temporary issue detected with Customer Support (Inbox)

Channel.io experienced a major incident on September 1, 2026 affecting 💬 Live Chat and 📞 Meet and 1 more component, lasting 1h 34m. The incident has been resolved; the full update timeline is below.

Started: Sep 01, 2026, 06:02 AM UTC
Resolved: Sep 01, 2026, 07:37 AM UTC
Duration: 1h 34m
Detected by Pingoru: Sep 01, 2026, 06:02 AM UTC

Affected components

💬 Live Chat📞 Meet📧 Email🤖 AI ALF⚡️ Add-ons🔁 Integration🗂️ Contacts🧑‍💻 Customer Support Interface

Update timeline

investigating Sep 01, 2026, 06:02 AM UTC

Temporary issue has been detected with Customer Support (Inbox) feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.
resolved Sep 01, 2026, 07:37 AM UTC

The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.