Channel.io incident

[Resolved] Temporary issue detected with Marketing feature

Notice Resolved View vendor source →

Channel.io experienced a notice incident on January 13, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jan 13, 2026, 04:30 AM UTC
Resolved
Jan 13, 2026, 04:30 AM UTC
Duration
—
Detected by Pingoru
Jan 13, 2026, 04:30 AM UTC

Update timeline

  1. resolved Jan 15, 2026, 05:07 AM UTC

    We would like to inform you that the temporary issue affecting the marketing feature has been resolved, and the service is now back to normal and available for use. We apologize for any inconvenience caused. Incident Time: 2026. 01. 09 21:00 ~ 2026. 01. 13 13:30 (KST) Affected Scope: All marketing campaigns using marketing and offline email follow-ups. Cause: Email follow-ups via marketing failed to function during core logic modifications. Resolution: Fixed the core logic. Measures to Prevent Recurrence: Establish a structure that enables the marketing pipeline to detect and respond to core logic changes.