Channel.io incident

Temporary issue detected with Phone feature(Japan area Only)

Channel.io experienced a major incident on August 29, 2025 affecting 💬 Live Chat and 📞 Meet and 1 more component, lasting 1h 22m. The incident has been resolved; the full update timeline is below.

Started: Aug 29, 2025, 01:20 AM UTC
Resolved: Aug 29, 2025, 02:43 AM UTC
Duration: 1h 22m
Detected by Pingoru: Aug 29, 2025, 01:20 AM UTC

Affected components

💬 Live Chat📞 Meet📧 Email🤖 AI ALF⚡️ Add-ons🔁 Integration🗂️ Contacts🧑‍💻 Customer Support Interface

Update timeline

investigating Aug 29, 2025, 01:20 AM UTC

Temporary issue has been detected with Phone feature(Japan area Only). We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.
resolved Aug 29, 2025, 02:43 AM UTC

The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. Incident Period: 2025/08/28 22:00 ~ 2025/08/29 11:15 (KST) Affected Scope: Meet functionality in channels where the channel country was set to Japan. Cause of Incident: Meet functionality was unavailable because communication was incorrectly routed to the Korean voice server instead of the designated Japanese voice server. Action Taken: Modified and deployed a fix to ensure channels with the country set to Japan communicate with the Japanese voice server. Preventative Measures: Strengthen multi-country testing before deployment.