Channel.io incident

Temporary issue detected with Phone feature

Resolved after 32 minutes, affecting 💬 Live Chat and 📞 Meet and 1 more, on October 23, 2026.

resolved Oct 23, 2026, 09:33 AM UTC

The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.

Started
Oct 23, 2026, 08:17 AM UTC
Resolved
Oct 23, 2026, 08:50 AM UTC
Duration
32m
Detected by Pingoru
Oct 23, 2026, 08:17 AM UTC

Affected components

💬 Live Chat📞 Meet📧 Email🤖 AI ALF⚡️ Add-ons🔁 Integration🗂️ Contacts🧑‍💻 Customer Support Interface

Update timeline

  1. investigating Oct 23, 2026, 08:17 AM UTC

    Temporary issue has been detected with Phone feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause. - Affected Scope: Phone calls on channels using SKB 070 numbers - Cause: An issue on the carrier's (SKB) side is causing customer voices to cut out during calls - Resolution: We will apply the measures available on our side by this evening. Even after these measures, customer voices may be heard with a slight delay. A full resolution will be completed once SKB resolves the issue on their end.

  2. resolved Oct 23, 2026, 09:33 AM UTC

    The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.

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