Channel.io incident

수신함 검색 시 일시적인 문제 발견 | Temporary issue detected with Customer Support (Inbox)

Channel.io experienced a major incident on September 16, 2025 affecting 💬 Live Chat and 📞 Meet and 1 more component, lasting 3h 6m. The incident has been resolved; the full update timeline is below.

Started: Sep 16, 2025, 11:59 PM UTC
Resolved: Sep 17, 2025, 03:06 AM UTC
Duration: 3h 6m
Detected by Pingoru: Sep 16, 2025, 11:59 PM UTC

Affected components

💬 Live Chat📞 Meet📧 Email🤖 AI ALF⚡️ Add-ons🔁 Integration🗂️ Contacts🧑‍💻 Customer Support Interface

Update timeline

investigating Sep 16, 2025, 11:59 PM UTC

수신함 검색 시 화면이 무한 로딩되는 일시적인 문제가 발견되어 안내드립니다. 현재 신속한 조치중이며, 복구 시 안내드리도록 하겠습니다. 이용에 불편을 드려 죄송합니다. Temporary issue has been detected with Customer Support (Inbox) feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause.
resolved Sep 17, 2025, 03:06 AM UTC

일시적인 문제가 해결되었으며, 현재 서비스는 정상화되어 이용이 가능함을 안내드립니다. 서비스 이용에 불편을 드린 점 사과드립니다. The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.