Caseware Cloud Outage History

Caseware Cloud is up right now

There were 12 Caseware Cloud outages since February 10, 2026 totaling 639h 21m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.casewarecloud.com

Notice April 24, 2026

Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Asia Pacific

Detected by Pingoru
Apr 24, 2026, 06:04 AM UTC
Resolved
May 02, 2026, 05:35 PM UTC
Duration
8d 11h
Affected: SmartSync Cloud Service
Timeline · 3 updates
  1. scheduled Apr 24, 2026, 06:04 AM UTC

    Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Asia Pacific region(s), Production Environment. Expected Impact: SmartSync Cloud services will be affected during the maintenance window. Action Required: We recommend that you save your work prior to the start of the maintenance period.

  2. scheduled May 02, 2026, 04:00 PM UTC

    Maintenance will begin as scheduled in 60 minutes.

  3. in progress May 02, 2026, 05:01 PM UTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

Read the full incident report →

Notice April 24, 2026

Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Europe

Detected by Pingoru
Apr 24, 2026, 06:03 AM UTC
Resolved
May 02, 2026, 10:37 PM UTC
Duration
8d 16h
Affected: SmartSync Cloud ServiceSmartSync Cloud Service
Timeline · 3 updates
  1. scheduled Apr 24, 2026, 06:03 AM UTC

    Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Europe region(s), Production Environment. Expected Impact: SmartSync Cloud services will be affected during the maintenance window. Action Required: We recommend that you save your work prior to the start of the maintenance period.

  2. scheduled May 02, 2026, 09:00 PM UTC

    Maintenance will begin as scheduled in 60 minutes.

  3. in progress May 02, 2026, 10:01 PM UTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

Read the full incident report →

Notice April 24, 2026

Caseware Cloud Service Maintenance Notification - SmartSync Cloud Service - Canada and United States

Detected by Pingoru
Apr 24, 2026, 06:01 AM UTC
Resolved
May 02, 2026, 07:34 AM UTC
Duration
8d 1h
Affected: SmartSync Cloud ServiceSmartSync Cloud Service
Timeline · 3 updates
  1. scheduled Apr 24, 2026, 06:01 AM UTC

    Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Canada and United States region(s), Production Environment. Expected Impact: SmartSync Cloud services will be affected during the maintenance window. Action Required: We recommend that you save your work prior to the start of the maintenance period.

  2. scheduled May 02, 2026, 06:01 AM UTC

    Maintenance will begin as scheduled in 60 minutes.

  3. in progress May 02, 2026, 07:01 AM UTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

Read the full incident report →

Major April 16, 2026

SmartSync Cloud Service, Degraded Performance for United States users

Detected by Pingoru
Apr 16, 2026, 05:55 PM UTC
Resolved
Apr 16, 2026, 06:43 PM UTC
Duration
47m
Affected: SmartSync Cloud Service
Timeline · 4 updates
  1. investigating Apr 16, 2026, 05:55 PM UTC

    We are experiencing a Degraded Performance of our SmartSync Cloud Service in the United States region(s), limited user impact. Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.

  2. identified Apr 16, 2026, 06:25 PM UTC

    The source of the SmartSync Cloud Service Degraded Performance has been identified and we have found a potential solution.

  3. monitoring Apr 16, 2026, 06:32 PM UTC

    SmartSync Cloud Service has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.

  4. resolved Apr 16, 2026, 06:43 PM UTC

    SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.

Read the full incident report →

Notice April 13, 2026

Cloud-based Engagement Solutions, Degraded Performance for United States and Asia Pacific users

Detected by Pingoru
Apr 13, 2026, 06:13 PM UTC
Resolved
Apr 13, 2026, 06:13 PM UTC
Duration
—
Affected: Caseware Cloud ServiceCaseware Cloud Service
Timeline · 1 update
  1. resolved Apr 13, 2026, 06:13 PM UTC

    Cloud Connectors in Cloud-based Engagement Solutions monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.

Read the full incident report →

Critical March 26, 2026

Cloud-based Engagement Solutions, Major Outage for Canada users

Detected by Pingoru
Mar 26, 2026, 04:10 AM UTC
Resolved
Mar 26, 2026, 04:30 PM UTC
Duration
12h 19m
Affected: Cloud-based Engagement Solutions
Timeline · 7 updates
  1. investigating Mar 26, 2026, 01:37 PM UTC

    We are experiencing a Major Outage of our Cloud-based Engagement Solutions in the Canada region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.

  2. identified Mar 26, 2026, 01:50 PM UTC

    The source of the Cloud-based Engagement Solutions Major Outage has been identified and we have found a potential solution.

  3. identified Mar 26, 2026, 02:45 PM UTC

    Our engineering teams continue to work toward implementing a potential solution. We will provide further updates as progress continues or once a resolution is available.

  4. identified Mar 26, 2026, 03:14 PM UTC

    Our engineering teams continue to work toward implementing a potential solution. We will provide further updates as progress continues or once a resolution is available.

  5. identified Mar 26, 2026, 03:45 PM UTC

    Our engineering teams continue to work toward implementing a potential solution. We will provide further updates as progress continues or once a resolution is available.

  6. monitoring Mar 26, 2026, 04:08 PM UTC

    Cloud-based Engagement Solutions has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.

  7. resolved Mar 26, 2026, 04:42 PM UTC

    Cloud-based Engagement Solutions monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.

Read the full incident report →

Major March 20, 2026

Caseware Cloud Service, Partial Outage for Canada users

Detected by Pingoru
Mar 20, 2026, 08:31 AM UTC
Resolved
Mar 20, 2026, 09:32 AM UTC
Duration
1h 1m
Affected: Caseware Cloud Service
Timeline · 3 updates
  1. investigating Mar 20, 2026, 09:19 AM UTC

    We are experiencing a Partial Outage of our Caseware Cloud Service in the Canada region(s), limited user impact. Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.

  2. monitoring Mar 20, 2026, 09:27 AM UTC

    Caseware Cloud Service has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.

  3. resolved Mar 20, 2026, 09:27 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 16, 2026

SmartSync Cloud Service, Degraded Performance for Europe users

Detected by Pingoru
Mar 16, 2026, 10:31 AM UTC
Resolved
Mar 16, 2026, 05:01 PM UTC
Duration
6h 30m
Affected: SmartSync Cloud Service
Timeline · 3 updates
  1. investigating Mar 16, 2026, 12:04 PM UTC

    We are experiencing a Degraded Performance of our SmartSync Cloud Service in the Europe region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.

  2. monitoring Mar 16, 2026, 12:19 PM UTC

    SmartSync Cloud Service has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.

  3. resolved Mar 16, 2026, 12:29 PM UTC

    SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.

Read the full incident report →

Major March 11, 2026

Caseware Cloud Service Partial Outage for Asia Pacific users | SSO login failures

Detected by Pingoru
Mar 11, 2026, 09:45 PM UTC
Resolved
Mar 11, 2026, 11:00 PM UTC
Duration
1h 15m
Affected: Caseware Cloud Service
Timeline · 4 updates
  1. investigating Mar 11, 2026, 10:50 PM UTC

    Experiencing a Partial Outage of our Caseware Cloud service in the Asia Pacific Region for those who tries to login to SSO. We are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.

  2. monitoring Mar 11, 2026, 11:09 PM UTC

    Caseware Cloud Service has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.

  3. monitoring Mar 11, 2026, 11:27 PM UTC

    Caseware Cloud Service has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary. Status: monitoring

  4. resolved Mar 11, 2026, 11:31 PM UTC

    Caseware Cloud Service monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.

Read the full incident report →

Minor February 25, 2026

Sherlock, Degraded Performance for Canada users

Detected by Pingoru
Feb 25, 2026, 03:37 PM UTC
Resolved
Feb 25, 2026, 05:16 PM UTC
Duration
1h 38m
Affected: Sherlock
Timeline · 4 updates
  1. investigating Feb 25, 2026, 03:37 PM UTC

    We are experiencing a Degraded Performance of our Sherlock in the Canada region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.

  2. identified Feb 25, 2026, 03:50 PM UTC

    The source of the Sherlock Degraded Performance has been identified and we have found a potential solution.

  3. monitoring Feb 25, 2026, 04:14 PM UTC

    Sherlock has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.

  4. resolved Feb 25, 2026, 05:16 PM UTC

    Sherlock monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.

Read the full incident report →

Minor February 23, 2026

Caseware Cloud Service, Cloud-based Engagement Solutions, Degraded Performance for United Kingdom, Europe users

Detected by Pingoru
Feb 23, 2026, 01:18 PM UTC
Resolved
Feb 23, 2026, 02:26 PM UTC
Duration
1h 8m
Affected: Caseware Cloud ServiceCloud-based Engagement Solutions
Timeline · 3 updates
  1. investigating Feb 23, 2026, 01:18 PM UTC

    We are experiencing a Degraded Performance of our Caseware Cloud Service, Cloud-based Engagement Solutions in the United Kingdom, Europe regions. Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.

  2. monitoring Feb 23, 2026, 02:06 PM UTC

    Caseware Cloud Service, Cloud-based Engagement Solutions has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.

  3. resolved Feb 23, 2026, 02:26 PM UTC

    Caseware Cloud Service, Cloud-based Engagement Solutions monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.

Read the full incident report →

Major February 10, 2026

Caseware Cloud Service, Performance Degradation for United Kingdom

Detected by Pingoru
Feb 10, 2026, 02:53 PM UTC
Resolved
Feb 10, 2026, 11:56 PM UTC
Duration
9h 2m
Affected: Caseware Cloud Service
Timeline · 4 updates
  1. investigating Feb 10, 2026, 04:22 PM UTC

    We are currently investigating an issue affecting live submissions for Corporation Tax and Companies House. At this time, non-admin users are unable to complete submissions because the “Authorise and Submit” button is not visible during the submission process. This issue does not impact admin users, who are able to submit as expected. We have also identified a related error in which some non-admin users may see an “insufficient rights” message when attempting to view staff member details. Our teams are assessing whether these behaviors are related. Our engineering teams have been able to reproduce the issue and are actively working to identify the root cause and implement a fix. There is currently no workaround available for non-admin users. We will continue to provide updates as progress is made and will share confirmation once the issue has been resolved.

  2. identified Feb 10, 2026, 04:43 PM UTC

    The source of the Caseware Cloud Service Performance Degradation has been identified and we have found a potential solution. Work is currently underway to implement a fix, and validation efforts are in progress to ensure the solution fully restores expected functionality for non-admin users. We will provide a further update once the fix has been deployed tomorrow.

  3. monitoring Feb 11, 2026, 12:06 AM UTC

    Caseware Cloud Service has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.

  4. resolved Feb 11, 2026, 12:17 AM UTC

    Caseware Cloud Service monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.

Read the full incident report →

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