- Detected by Pingoru
- Jun 17, 2026, 08:47 PM UTC
- Resolved
- Jun 17, 2026, 09:13 PM UTC
- Duration
- 26m
Affected: SmartSync Cloud Service
Timeline · 3 updates
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investigating Jun 17, 2026, 08:47 PM UTC
We are experiencing a Degraded Performance of our SmartSync Cloud Service in the Canada region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
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monitoring Jun 17, 2026, 09:04 PM UTC
SmartSync Cloud Service has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
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resolved Jun 17, 2026, 09:13 PM UTC
SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.
Read the full incident report →
- Detected by Pingoru
- Jun 08, 2026, 01:30 PM UTC
- Resolved
- Jun 08, 2026, 01:51 PM UTC
- Duration
- 21m
Affected: SmartSync Cloud Service
Timeline · 3 updates
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investigating Jun 08, 2026, 01:24 PM UTC
We are experiencing a Partial Outage of our SmartSync Cloud Service in the Europe region(s), limited user impact. Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
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monitoring Jun 08, 2026, 01:51 PM UTC
SmartSync Cloud Service has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
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resolved Jun 08, 2026, 02:18 PM UTC
SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.
Read the full incident report →
- Detected by Pingoru
- Jun 06, 2026, 07:45 AM UTC
- Resolved
- Jun 08, 2026, 11:45 PM UTC
- Duration
- 2d 16h
Affected: Cloud-based Engagement SolutionsCloud-based Engagement SolutionsCloud-based Engagement Solutions
Timeline · 9 updates
Read the full incident report →
- Detected by Pingoru
- Jun 05, 2026, 06:03 AM UTC
- Resolved
- Jun 13, 2026, 05:36 PM UTC
- Duration
- 8d 11h
Affected: SmartSync Cloud Service
Timeline · 3 updates
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scheduled Jun 05, 2026, 06:03 AM UTC
Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Asia Pacific region(s), Production Environment. Expected Impact: SmartSync Cloud services will be affected during the maintenance window. Action Required: We recommend that you save your work prior to the start of the maintenance period.
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scheduled Jun 13, 2026, 04:01 PM UTC
Maintenance will begin as scheduled in 60 minutes.
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in progress Jun 13, 2026, 05:01 PM UTC
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Read the full incident report →
- Detected by Pingoru
- Jun 05, 2026, 06:02 AM UTC
- Resolved
- Jun 13, 2026, 10:31 PM UTC
- Duration
- 8d 16h
Affected: SmartSync Cloud ServiceSmartSync Cloud Service
Timeline · 3 updates
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scheduled Jun 05, 2026, 06:02 AM UTC
Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Europe region(s), Production Environment. Expected Impact: SmartSync Cloud services will be affected during the maintenance window. Action Required: We recommend that you save your work prior to the start of the maintenance period.
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scheduled Jun 13, 2026, 09:01 PM UTC
Maintenance will begin as scheduled in 60 minutes.
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in progress Jun 13, 2026, 10:01 PM UTC
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Read the full incident report →
- Detected by Pingoru
- Jun 05, 2026, 06:01 AM UTC
- Resolved
- Jun 13, 2026, 07:33 AM UTC
- Duration
- 8d 1h
Affected: SmartSync Cloud ServiceSmartSync Cloud Service
Timeline · 3 updates
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scheduled Jun 05, 2026, 06:01 AM UTC
Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Canada and United States region(s), Production Environment. Expected Impact: SmartSync Cloud services will be affected during the maintenance window. Action Required: We recommend that you save your work prior to the start of the maintenance period.
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scheduled Jun 13, 2026, 06:00 AM UTC
Maintenance will begin as scheduled in 60 minutes.
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in progress Jun 13, 2026, 07:00 AM UTC
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Read the full incident report →
- Detected by Pingoru
- Jun 03, 2026, 08:45 AM UTC
- Resolved
- Jun 03, 2026, 11:05 AM UTC
- Duration
- 2h 20m
Affected: SmartSync Cloud Service
Timeline · 4 updates
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investigating Jun 03, 2026, 09:06 AM UTC
We are experiencing a Degraded Performance of our SmartSync Cloud Service in the Europe region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
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identified Jun 03, 2026, 09:32 AM UTC
The source of the SmartSync Cloud Service Degraded Performance has been identified and we have found a potential solution.
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monitoring Jun 03, 2026, 11:00 AM UTC
SmartSync Cloud Service has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
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resolved Jun 03, 2026, 11:05 AM UTC
SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.
Read the full incident report →
- Detected by Pingoru
- Jun 01, 2026, 02:13 PM UTC
- Resolved
- Jun 01, 2026, 02:49 PM UTC
- Duration
- 35m
Affected: Caseware Cloud Service
Timeline · 3 updates
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investigating Jun 01, 2026, 02:36 PM UTC
We are experiencing a Partial Outage of our Caseware Cloud Service in the Europe region(s), limited user impact. Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
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monitoring Jun 01, 2026, 02:50 PM UTC
Caseware Cloud Service has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
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resolved Jun 01, 2026, 03:20 PM UTC
Caseware Cloud Service monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.
Read the full incident report →
- Detected by Pingoru
- May 29, 2026, 05:28 PM UTC
- Resolved
- May 29, 2026, 08:04 PM UTC
- Duration
- 2h 36m
Affected: Cloud-based Engagement SolutionsCloud-based Engagement Solutions
Timeline · 5 updates
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investigating May 29, 2026, 05:28 PM UTC
We are experiencing a Degraded Performance of our Cloud-based Engagement Solutions in the Europe, United States region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
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investigating May 29, 2026, 05:44 PM UTC
This issue only impacts scenarios involving firm authoring. Our teams are working to execute the corrective actions. An update will be provided within 30 minutes.
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identified May 29, 2026, 06:15 PM UTC
The source of the Cloud-based Engagement Solutions Degraded Performance has been identified and we have found a potential solution.
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monitoring May 29, 2026, 06:51 PM UTC
Cloud-based Engagement Solutions has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
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resolved May 29, 2026, 08:04 PM UTC
Cloud-based Engagement Solutions monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.
Read the full incident report →
- Detected by Pingoru
- May 28, 2026, 01:20 AM UTC
- Resolved
- May 28, 2026, 02:53 AM UTC
- Duration
- 1h 33m
Affected: Data Analytics Platform
Timeline · 4 updates
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investigating May 28, 2026, 01:20 AM UTC
We are experiencing a Degraded Performance of our Agent Platform Service (AiDA) in the United States region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
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investigating May 28, 2026, 02:27 AM UTC
We are continuing to investigate this issue.
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monitoring May 28, 2026, 02:48 AM UTC
A fix has been implemented, and we are monitoring the results.
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resolved May 28, 2026, 02:53 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 18, 2026, 01:57 PM UTC
- Resolved
- May 18, 2026, 02:19 PM UTC
- Duration
- 21m
Timeline · 4 updates
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investigating May 18, 2026, 01:57 PM UTC
We are experiencing a Major Outage of our Caseware.com site, with limited impact to users accessing the website. Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
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identified May 18, 2026, 02:08 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring May 18, 2026, 02:10 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved May 18, 2026, 02:19 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 07, 2026, 07:14 AM UTC
- Resolved
- May 09, 2026, 08:00 AM UTC
- Duration
- 2d
Affected: Caseware Cloud ServiceData Analytics Platform
Timeline · 14 updates
Read the full incident report →
- Detected by Pingoru
- Apr 16, 2026, 05:55 PM UTC
- Resolved
- Apr 16, 2026, 06:43 PM UTC
- Duration
- 47m
Affected: SmartSync Cloud Service
Timeline · 4 updates
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investigating Apr 16, 2026, 05:55 PM UTC
We are experiencing a Degraded Performance of our SmartSync Cloud Service in the United States region(s), limited user impact. Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
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identified Apr 16, 2026, 06:25 PM UTC
The source of the SmartSync Cloud Service Degraded Performance has been identified and we have found a potential solution.
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monitoring Apr 16, 2026, 06:32 PM UTC
SmartSync Cloud Service has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
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resolved Apr 16, 2026, 06:43 PM UTC
SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.
Read the full incident report →
- Detected by Pingoru
- Apr 13, 2026, 06:13 PM UTC
- Resolved
- Apr 13, 2026, 06:13 PM UTC
- Duration
- —
Affected: Caseware Cloud ServiceCaseware Cloud Service
Timeline · 1 update
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resolved Apr 13, 2026, 06:13 PM UTC
Cloud Connectors in Cloud-based Engagement Solutions monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.
Read the full incident report →
- Detected by Pingoru
- Mar 26, 2026, 04:10 AM UTC
- Resolved
- Mar 26, 2026, 04:30 PM UTC
- Duration
- 12h 19m
Affected: Cloud-based Engagement Solutions
Timeline · 7 updates
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investigating Mar 26, 2026, 01:37 PM UTC
We are experiencing a Major Outage of our Cloud-based Engagement Solutions in the Canada region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
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identified Mar 26, 2026, 01:50 PM UTC
The source of the Cloud-based Engagement Solutions Major Outage has been identified and we have found a potential solution.
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identified Mar 26, 2026, 02:45 PM UTC
Our engineering teams continue to work toward implementing a potential solution. We will provide further updates as progress continues or once a resolution is available.
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identified Mar 26, 2026, 03:14 PM UTC
Our engineering teams continue to work toward implementing a potential solution. We will provide further updates as progress continues or once a resolution is available.
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identified Mar 26, 2026, 03:45 PM UTC
Our engineering teams continue to work toward implementing a potential solution. We will provide further updates as progress continues or once a resolution is available.
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monitoring Mar 26, 2026, 04:08 PM UTC
Cloud-based Engagement Solutions has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
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resolved Mar 26, 2026, 04:42 PM UTC
Cloud-based Engagement Solutions monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.
Read the full incident report →
- Detected by Pingoru
- Mar 20, 2026, 08:31 AM UTC
- Resolved
- Mar 20, 2026, 09:32 AM UTC
- Duration
- 1h 1m
Affected: Caseware Cloud Service
Timeline · 3 updates
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investigating Mar 20, 2026, 09:19 AM UTC
We are experiencing a Partial Outage of our Caseware Cloud Service in the Canada region(s), limited user impact. Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
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monitoring Mar 20, 2026, 09:27 AM UTC
Caseware Cloud Service has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
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resolved Mar 20, 2026, 09:27 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 11, 2026, 09:45 PM UTC
- Resolved
- Mar 11, 2026, 11:00 PM UTC
- Duration
- 1h 15m
Affected: Caseware Cloud Service
Timeline · 4 updates
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investigating Mar 11, 2026, 10:50 PM UTC
Experiencing a Partial Outage of our Caseware Cloud service in the Asia Pacific Region for those who tries to login to SSO. We are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
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monitoring Mar 11, 2026, 11:09 PM UTC
Caseware Cloud Service has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
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monitoring Mar 11, 2026, 11:27 PM UTC
Caseware Cloud Service has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary. Status: monitoring
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resolved Mar 11, 2026, 11:31 PM UTC
Caseware Cloud Service monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.
Read the full incident report →
- Detected by Pingoru
- Feb 25, 2026, 03:37 PM UTC
- Resolved
- Feb 25, 2026, 05:16 PM UTC
- Duration
- 1h 38m
Affected: Sherlock
Timeline · 4 updates
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investigating Feb 25, 2026, 03:37 PM UTC
We are experiencing a Degraded Performance of our Sherlock in the Canada region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
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identified Feb 25, 2026, 03:50 PM UTC
The source of the Sherlock Degraded Performance has been identified and we have found a potential solution.
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monitoring Feb 25, 2026, 04:14 PM UTC
Sherlock has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
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resolved Feb 25, 2026, 05:16 PM UTC
Sherlock monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.
Read the full incident report →
- Detected by Pingoru
- Feb 23, 2026, 01:18 PM UTC
- Resolved
- Feb 23, 2026, 02:26 PM UTC
- Duration
- 1h 8m
Affected: Caseware Cloud ServiceCloud-based Engagement Solutions
Timeline · 3 updates
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investigating Feb 23, 2026, 01:18 PM UTC
We are experiencing a Degraded Performance of our Caseware Cloud Service, Cloud-based Engagement Solutions in the United Kingdom, Europe regions. Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
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monitoring Feb 23, 2026, 02:06 PM UTC
Caseware Cloud Service, Cloud-based Engagement Solutions has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
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resolved Feb 23, 2026, 02:26 PM UTC
Caseware Cloud Service, Cloud-based Engagement Solutions monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.
Read the full incident report →
- Detected by Pingoru
- Feb 10, 2026, 02:53 PM UTC
- Resolved
- Feb 10, 2026, 11:56 PM UTC
- Duration
- 9h 2m
Affected: Caseware Cloud Service
Timeline · 4 updates
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investigating Feb 10, 2026, 04:22 PM UTC
We are currently investigating an issue affecting live submissions for Corporation Tax and Companies House. At this time, non-admin users are unable to complete submissions because the “Authorise and Submit” button is not visible during the submission process. This issue does not impact admin users, who are able to submit as expected. We have also identified a related error in which some non-admin users may see an “insufficient rights” message when attempting to view staff member details. Our teams are assessing whether these behaviors are related. Our engineering teams have been able to reproduce the issue and are actively working to identify the root cause and implement a fix. There is currently no workaround available for non-admin users. We will continue to provide updates as progress is made and will share confirmation once the issue has been resolved.
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identified Feb 10, 2026, 04:43 PM UTC
The source of the Caseware Cloud Service Performance Degradation has been identified and we have found a potential solution. Work is currently underway to implement a fix, and validation efforts are in progress to ensure the solution fully restores expected functionality for non-admin users. We will provide a further update once the fix has been deployed tomorrow.
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monitoring Feb 11, 2026, 12:06 AM UTC
Caseware Cloud Service has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
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resolved Feb 11, 2026, 12:17 AM UTC
Caseware Cloud Service monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.
Read the full incident report →
- Detected by Pingoru
- Jan 28, 2026, 05:12 PM UTC
- Resolved
- Jan 29, 2026, 06:46 PM UTC
- Duration
- 1d 1h
Affected: SherlockSherlockSherlock
Timeline · 6 updates
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identified Jan 28, 2026, 05:12 PM UTC
We are currently experiencing a temporary outage impacting the Issuev2 Sherlock API and the Issuev2 dataset in the Sherlock Reader/Builder. Our engineering team is actively investigating and working on a fix. We will provide updates as progress is made. Thank you for your patience.
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identified Jan 28, 2026, 06:00 PM UTC
We are continuing to work on a fix for this issue.
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identified Jan 28, 2026, 07:24 PM UTC
Our engineering teams remain actively engaged and are making progress toward a fix. We will provide further updates once the fix is deployed tomorrow.
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monitoring Jan 29, 2026, 01:56 PM UTC
The Issuev2 Sherlock API and the Issuev2 dataset in the Sherlock Reader/Builder has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
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monitoring Jan 29, 2026, 05:42 PM UTC
The Issuev2 Sherlock API and the Issuev2 dataset in the Sherlock Reader/Builder has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
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resolved Jan 29, 2026, 06:46 PM UTC
The Issuev2 Sherlock API and the Issuev2 dataset within the Sherlock Reader/Builder are operating normally. Post-resolution monitoring has completed successfully. At this time, the incident is considered fully resolved. We apologize for any inconvenience.
Read the full incident report →
- Detected by Pingoru
- Jan 22, 2026, 09:14 PM UTC
- Resolved
- Jan 22, 2026, 09:46 PM UTC
- Duration
- 32m
Affected: Cloud-based Engagement Solutions
Timeline · 3 updates
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investigating Jan 22, 2026, 09:14 PM UTC
We are experiencing a Degraded Performance of our Cloud-based Engagement Solutions in the United States region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
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monitoring Jan 22, 2026, 09:28 PM UTC
Cloud-based Engagement Solutions has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
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resolved Jan 22, 2026, 09:46 PM UTC
Cloud-based Engagement Solutions monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.
Read the full incident report →
- Detected by Pingoru
- Dec 04, 2025, 02:26 PM UTC
- Resolved
- Dec 04, 2025, 03:26 PM UTC
- Duration
- 59m
Affected: Caseware Cloud ServiceCaseware Cloud ServiceCaseware Cloud ServiceSmartSync Cloud ServiceSmartSync Cloud ServiceSmartSync Cloud ServiceCloud-based Engagement SolutionsCloud-based Engagement SolutionsCloud-based Engagement SolutionsData Analytics PlatformData Analytics PlatformSherlockSherlockSherlock
Timeline · 3 updates
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investigating Dec 04, 2025, 02:49 PM UTC
We are experiencing a Partial Outage of our Caseware Cloud Service in the CA, EU, AP regions. We have received reports from users having issues logging in via Single Sign-On (SSO). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
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monitoring Dec 04, 2025, 03:20 PM UTC
Logging in via Single Sign-On (SSO)s have resumed normal activity. We are continuing to monitor our systems to ensure that there are no residual issues. We will provide updates as necessary. We apologize for any inconvenience.
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resolved Dec 04, 2025, 03:53 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 29, 2025, 03:45 PM UTC
- Resolved
- Oct 30, 2025, 12:05 AM UTC
- Duration
- 8h 20m
Affected: Cloud-based Engagement SolutionsCloud-based Engagement SolutionsCloud-based Engagement SolutionsCloud-based Engagement Solutions
Timeline · 4 updates
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investigating Oct 29, 2025, 06:33 PM UTC
We are experiencing a partial outage for Caseware Cloud Connector in all regions. Initial investigation indicates that these disruptions are related to an ongoing Microsoft outage, which is impacting connectivity and availability for Cloud Connector. Our technical teams are actively monitoring the Microsoft incident and further updates will be provided as it becomes available. We apologize for any inconvenience.
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identified Oct 29, 2025, 08:02 PM UTC
The source of the partial outage for Caseware Cloud Connector in all regions has been identified, Microsoft initiated the deployment and actively working. An update will be provided within the hour. We apologize for any inconvenience.
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monitoring Oct 29, 2025, 09:41 PM UTC
Cloud-based Engagement Solutions in all regions have resumed normal activity. We are continuing to monitor our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
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resolved Oct 29, 2025, 09:52 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 20, 2025, 05:00 PM UTC
- Resolved
- Oct 21, 2025, 09:30 PM UTC
- Duration
- 1d 4h
Affected: Cloud-based Engagement Solutions
Timeline · 7 updates
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investigating Oct 20, 2025, 08:05 PM UTC
Our teams are working to identify the root cause and determine the necessary corrective actions. We continue to experience unavailability of our firm Authoring (including Enterprise) at this time. An update will be provided within the hour.
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investigating Oct 20, 2025, 09:16 PM UTC
Our teams are working to identify the root cause and determine the necessary corrective actions. We continue to experience unavailability of our firm Authoring (including Enterprise) at this time. An update will be provided within the hour.
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investigating Oct 20, 2025, 09:17 PM UTC
Our teams are working to identify the root cause and determine the necessary corrective actions. We continue to experience unavailability of our firm Authoring (including Enterprise) at this time. An update will be provided within the hour.
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monitoring Oct 20, 2025, 09:46 PM UTC
Cloud-based Engagement Solutions in the United States region has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
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monitoring Oct 20, 2025, 09:48 PM UTC
Cloud-based Engagement Solutions in the United States region has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
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monitoring Oct 20, 2025, 10:45 PM UTC
Cloud-based Engagement Solutions in the United States region has resumed normal activity. We are continuing to monitor our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
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resolved Oct 21, 2025, 01:10 AM UTC
This incident has been resolved.
Read the full incident report →
