Caseware Cloud incident
Cloud-based Engagement Solutions, Degraded Performance for Europe, United Kingdom users
Caseware Cloud experienced a minor incident on July 10, 2026 affecting Cloud-based Engagement Solutions and Cloud-based Engagement Solutions, lasting 2h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 10, 2026, 01:18 PM UTC
We are experiencing a Degraded Performance of our Cloud-based Engagement Solutions in the Europe, United Kingdom region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
- investigating Jul 10, 2026, 02:18 PM UTC
We are continuing to investigate this issue.
- monitoring Jul 10, 2026, 03:26 PM UTC
Cloud-based Engagement Solutions has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
- resolved Jul 10, 2026, 03:48 PM UTC
Cloud-based Engagement Solutions monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.