Caseware Cloud incident
Partial service disruption with the delivery of (2FA) SMS messages for Caseware Cloud users in Europe.
Caseware Cloud is currently experiencing a major incident affecting Caseware Cloud Service and Data Analytics Platform, which began 9h ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating May 07, 2026, 08:08 AM UTC
We are currently experiencing a partial service disruption with the delivery of two-factor authentication (2FA) SMS messages for Caseware Cloud users in Europe. Our team is actively working with our external service provider to resolve the issue as quickly as possible. We sincerely apologize for the inconvenience.
- investigating May 07, 2026, 08:14 AM UTC
We are continuing to investigate this issue.
- investigating May 07, 2026, 08:51 AM UTC
We are continuing to investigate this issue.
- investigating May 07, 2026, 10:25 AM UTC
We are continuing to investigate this issue.
- investigating May 07, 2026, 03:02 PM UTC
The issue has been escalated to AWS Support for further investigation and analysis. Our teams are actively engaged with AWS and closely monitoring progress toward resolution. We will continue to provide updates as additional information becomes available.
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