Caseware Cloud incident
Cloud-based Engagement Solutions, Carry Forward Function Degradation for United States Users
Caseware Cloud experienced a minor incident on July 1, 2026 affecting Cloud-based Engagement Solutions, lasting 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 01, 2026, 06:37 PM UTC
We are experiencing a Degraded Performance affecting our Cloud-based Engagement Solutions, specifically impacting the carry forward process in the US region. Users may encounter errors when attempting to carry forward engagements, where the engagement appears as invalid and subsequently disappears. Our teams are actively investigating to identify the root cause and determine the appropriate corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
- identified Jul 01, 2026, 06:54 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 01, 2026, 06:54 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 01, 2026, 06:54 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 01, 2026, 07:13 PM UTC
This incident has been resolved. We apologize for any inconvenience.