Is Caseware Cloud down?

We are currently experiencing issues affecting the template authoring flow. Users may encounter errors when creating, editing, or saving templates. At this time, the impact appears to be limited to the authoring functionality, while other areas of the platform remain operational. Our engineering team is actively investigating the root cause and working to implement a fix to restore full functionality as quickly as possible. We will continue to provide updates as new information becomes available.

The issue has been identified and a fix is being implemented.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We have successfully deployed a fix for the Europe region and are currently monitoring the situation. We continue to work on implementing a fix for the remaining regions. We will provide further updates as more information becomes available. Thank you for your patience.

We have successfully deployed a fix for all the regions and we are currently monitoring the situation. We will provide further updates as more information becomes available. Thank you for your patience.

We have identified indications of instability in the Template authoring flow. Users may encounter intermittent errors when creating, editing, or saving templates. At this time, the impact appears to be limited to the authoring functionality, while other areas of the platform remain operational.

We have successfully deployed another fix for all the regions and we are currently monitoring the situation. We will provide further updates as more information becomes available. Thank you for your patience.

The template authoring flow issue monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.

We are experiencing a Partial Outage of our SmartSync Cloud Service in the Europe region(s), limited user impact. Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.

SmartSync Cloud Service has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.

SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.

Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Asia Pacific region(s), Production Environment. Expected Impact: SmartSync Cloud services will be affected during the maintenance window. Action Required: We recommend that you save your work prior to the start of the maintenance period.

Maintenance will begin as scheduled in 60 minutes.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Canada and United States region(s), Production Environment. Expected Impact: SmartSync Cloud services will be affected during the maintenance window. Action Required: We recommend that you save your work prior to the start of the maintenance period.

Maintenance will begin as scheduled in 60 minutes.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We are experiencing a Partial Outage of our SmartSync Cloud Service in the Europe region(s), limited user impact. Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.

We are continuing to investigate this issue.

The source of the SmartSync Cloud Service Partial Outage has been identified and we have found a potential solution.

Engineering teams remain fully engaged and are working with urgency to implement a fix for this issue. We are closely monitoring progress toward resolution. An update will be provided within the hour. We apologize for the disruption and appreciate your continued patience.

Engineering teams remain fully engaged and are working with urgency to implement a fix for this issue. We are closely monitoring progress toward resolution. An update will be provided within the hour. We apologize for the disruption and appreciate your continued patience.

SmartSync Cloud Service has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.

SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.