Is Caseware Cloud down?

We are investigating an issue affecting the dimensions functionality. Our teams are actively working, and implementing the necessary corrective actions. An update will be provided within the hour.

The issue has been identified and it's scoped only to some specific scenarios in which the dimensions tags are requested. A fix is currently being worked on and will be applied in the following hours. We apologize for any inconvenience.

Our teams continue to actively work on the fix and are progressing towards resolving the issue. We will provide a further update as progress is made.

Our teams remain actively engaged and continue to work on the fix. We will provide a further update as more information becomes available.

Our teams continue to actively work towards resolving the issue. The fix has now been applied to the EU region and is currently being applied across the remaining impacted regions. We appreciate your continued patience and will provide further updates as progress is made.

The fix has now been successfully implemented across all impacted regions and we are monitoring the results.

This incident has been resolved.

We are investigating an issue affecting DAS Forms that are not loading properly. Our teams are actively working, and implementing the necessary corrective actions. An update will be provided within the hour.

A fix has been implemented and we are monitoring the results.

DAS forms monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.

We are investigating an issue affecting access to GL transaction data within engagements across multiple regions. Some users may be unable to access the Transactions page, transaction detail links, or related transaction information. GL data imports are not affected. Our teams are actively working to restore normal functionality. We will provide another update within the next hour.

The issue has been identified and a fix is being implemented.

We are still implementing the fix. Our teams are actively working to restore normal functionality, and we will provide another update within the next hour.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are experiencing a Major Outage of our Caseware Cloud Service in the Canada region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.

We are continuing to investigate this issue.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are aware of the PHP2Shell. While Caseware Cloud does not leverage PHP we are confident our platforms and systems are not affected, our team performing a comprehensive review to ensure the protection of systems and data. As part of this response, some documentation pages may temporarily be taken offline while our Engineering and Security teams complete remediation. During this time, you may be unable to access some documentation content. Impact: Documentation pages only. The Caseware Cloud application and your data are not affected. We apologize for the inconvenience and will post an update as soon as we have more information.