Is Caseware Cloud down?

Last checked 2m ago
Current status
Caseware Cloud is up

No incidents right now.

Official status page: https://status.casewarecloud.com · Polled every 5 minutes · 30 components tracked

Caseware Cloud is operational right now. Last checked 2m ago; the most recent incident resolved 7d ago.

Real-time Caseware Cloud status, recent outages, and incident history — pulled directly from Caseware Cloud's official status page at https://status.casewarecloud.com every 5 minutes. Pingoru tracks 30 Caseware Cloud services and has captured 71 incidents in the last 90 days (98.52% uptime). Get email, Slack, Discord, or webhook alerts the moment Caseware Cloud reports a new incident — free for 5 monitors, no credit card.

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Caseware Cloud uptime 98.52% uptime · past 90 days
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Active incidents 3

  1. Ongoing ● 4d 23h
    Started Sep 11, 2026, 06:02 AM UTC
    SmartSync Cloud Service
    Timeline · 1 update
    • scheduled · Sep 11, 2026, 06:02 AM UTC

      Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Asia Pacific region(s), Production Environment. Expected Impact: SmartSync Cloud services will be affected during the maintenance window. Action Required: We recommend that you save your work prior to the start of the maintenance period.

    Latest: Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Asia Pacific region(s), Production Environment. Expected Impact: Smart…

  2. Ongoing ● 4d 23h
    Started Sep 11, 2026, 06:01 AM UTC
    SmartSync Cloud ServiceSmartSync Cloud Service
    Timeline · 1 update
    • scheduled · Sep 11, 2026, 06:01 AM UTC

      Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Europe region(s), Production Environment. Expected Impact: SmartSync Cloud services will be affected during the maintenance window. Action Required: We recommend that you save your work prior to the start of the maintenance period.

    Latest: Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Europe region(s), Production Environment. Expected Impact: SmartSync C…

  3. Ongoing ● 4d 23h
    Started Sep 11, 2026, 06:00 AM UTC
    SmartSync Cloud ServiceSmartSync Cloud Service
    Timeline · 1 update
    • scheduled · Sep 11, 2026, 06:00 AM UTC

      Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Canada and United States region(s), Production Environment. Expected Impact: SmartSync Cloud services will be affected during the maintenance window. Action Required: We recommend that you save your work prior to the start of the maintenance period.

    Latest: Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Canada and United States region(s), Production Environment. Expected I…

Recent outages & incidents

Past 90 days
  1. Resolved 50m
    Started Sep 08, 2026, 06:00 PM UTC · Resolved Sep 08, 2026, 06:51 PM UTC
    Cloud-based Engagement Solutions
    Timeline · 3 updates
    • investigating · Sep 08, 2026, 06:00 PM UTC

      We are currently aware of an issue affecting the Cloud-based Engagement Solutions where users are unable to print to PDF or print to DOCX in Financial Statements and Letters. Our team is actively investigating the issue and working to restore normal access as quickly as possible. We apologize for the disruption and appreciate your patience while we work through this. We will provide a further update once more information is available.

    • monitoring · Sep 08, 2026, 06:24 PM UTC

      Cloud-based Engagement Solutions has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.

    • resolved · Sep 08, 2026, 06:51 PM UTC

      Cloud-based Engagement Solutions monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.

    Latest: Cloud-based Engagement Solutions monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.

  2. Resolved 8d 11h
    Started Sep 04, 2026, 06:02 AM UTC · Resolved Sep 12, 2026, 05:33 PM UTC
    SmartSync Cloud Service
    Timeline · 3 updates
    • scheduled · Sep 04, 2026, 06:02 AM UTC

      Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Asia Pacific region(s), Production Environment. Expected Impact: SmartSync Cloud services will be affected during the maintenance window. Action Required: We recommend that you save your work prior to the start of the maintenance period.

    • scheduled · Sep 12, 2026, 04:01 PM UTC

      Maintenance will begin as scheduled in 60 minutes.

    • in progress · Sep 12, 2026, 05:01 PM UTC

      Scheduled maintenance is currently in progress. We will provide updates as necessary.

    Latest: Scheduled maintenance is currently in progress. We will provide updates as necessary.

  3. Resolved 8d 16h
    Started Sep 04, 2026, 06:01 AM UTC · Resolved Sep 12, 2026, 10:35 PM UTC
    SmartSync Cloud ServiceSmartSync Cloud Service
    Timeline · 3 updates
    • scheduled · Sep 04, 2026, 06:01 AM UTC

      Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Europe region(s), Production Environment. Expected Impact: SmartSync Cloud services will be affected during the maintenance window. Action Required: We recommend that you save your work prior to the start of the maintenance period.

    • scheduled · Sep 12, 2026, 09:00 PM UTC

      Maintenance will begin as scheduled in 60 minutes.

    • in progress · Sep 12, 2026, 10:02 PM UTC

      Scheduled maintenance is currently in progress. We will provide updates as necessary.

    Latest: Scheduled maintenance is currently in progress. We will provide updates as necessary.

  4. Resolved 8d 1h
    Started Sep 04, 2026, 06:00 AM UTC · Resolved Sep 12, 2026, 07:33 AM UTC
    SmartSync Cloud ServiceSmartSync Cloud Service
    Timeline · 3 updates
    • scheduled · Sep 04, 2026, 06:00 AM UTC

      Please note that we will be performing a scheduled maintenance to the Caseware SmartSync Cloud Service in the Canada and United States region(s), Production Environment. Expected Impact: SmartSync Cloud services will be affected during the maintenance window. Action Required: We recommend that you save your work prior to the start of the maintenance period.

    • scheduled · Sep 12, 2026, 06:01 AM UTC

      Maintenance will begin as scheduled in 60 minutes.

    • in progress · Sep 12, 2026, 07:02 AM UTC

      Scheduled maintenance is currently in progress. We will provide updates as necessary.

    Latest: Scheduled maintenance is currently in progress. We will provide updates as necessary.

  5. Resolved 45m
    Started Sep 01, 2026, 10:58 PM UTC · Resolved Sep 01, 2026, 11:44 PM UTC
    Caseware Cloud Service
    Timeline · 3 updates
    • investigating · Sep 01, 2026, 10:58 PM UTC

      We are currently aware of an issue affecting the Cloud Financials application where users may receive a “License expired” error message when attempting to access the application, despite the license being valid and not expired. Our team is actively investigating the issue and working to restore normal access as quickly as possible. We apologize for the disruption and appreciate your patience while we work through this. We will provide a further update once more information is available.

    • monitoring · Sep 01, 2026, 11:23 PM UTC

      The Cloud Financials application has resumed normal activity for Australian users. We are actively monitoring the service to ensure there are no residual issues. We will continue to monitor the situation and provide further updates as necessary.

    • resolved · Sep 01, 2026, 11:44 PM UTC

      The Cloud Financials application has resumed successfully - Incident Resolved. We apologize for any inconvenience.

    Latest: The Cloud Financials application has resumed successfully - Incident Resolved. We apologize for any inconvenience.

See the full Caseware Cloud outage history

35 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

Browse Caseware Cloud outage history →

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Outage history

Past 90 days · 40 incidents View full outage history →