Cloud-based Engagement Solutions and SmartSync Partial Outage Impacting some customers for United States
Affected: SmartSync Cloud ServiceCloud-based Engagement Solutions
Caseware Cloud Outage History
Caseware Cloud is up right nowCaseware Cloud had 41 outages in the last 2 years totaling 44h 5m of downtime — averaging 1.7 incidents per month.
There were 41 Caseware Cloud outages since March 31, 2025 totaling 44h 5m of downtime. Each is summarised below — incident details, duration, and resolution information.
Caseware Cloud Services, Cloud-based Engagement Solutions, Data Analytics Platform, Smart Sync Server: Operational issues on multiple services from AWS for US, CA, EU, UK, AP regions in Production.
Affected: Caseware Cloud ServiceCaseware Cloud ServiceCaseware Cloud ServiceCaseware Cloud ServiceCaseware Cloud ServiceSmartSync Cloud ServiceSmartSync Cloud ServiceSmartSync Cloud ServiceSmartSync Cloud ServiceSmartSync Cloud ServiceCloud-based Engagement SolutionsCloud-based Engagement SolutionsCloud-based Engagement SolutionsCloud-based Engagement SolutionsCloud-based Engagement SolutionsData Analytics PlatformData Analytics PlatformData Analytics PlatformData Analytics PlatformData Analytics PlatformSherlockSherlockSherlockSherlockSherlock
Timeline · 9 updates
Cloud-based Engagement Solutions, Major Outage for United States users
Affected: Cloud-based Engagement Solutions
Timeline · 4 updates
- investigating Sep 29, 2025, 07:19 PM UTC
We are experiencing a Major Outage of our Cloud-based Engagement Solutions in the United States region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
- investigating Sep 29, 2025, 07:53 PM UTC
Continuing to investigate the outage of our Cloud-based Engagement Solutions service(s). At this moment no additional information is available, we will keep you informed as new information becomes available.
- monitoring Sep 29, 2025, 08:32 PM UTC
Cloud-based Engagement Solutions has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
- resolved Sep 29, 2025, 09:19 PM UTC
Cloud-based Engagement Solutions monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.
Data Analytics Platform, Partial Outage, Transaction imports are currently unavailable in US Production.
Affected: Data Analytics Platform
Timeline · 4 updates
- investigating Sep 20, 2025, 09:42 PM UTC
We are currently experiencing a partial service disruption with the Data Analytics Platform in US Prod. Transaction imports are currently unavailable. Our team is actively working with our external service provider to resolve the issue as quickly as possible. We sincerely apologize for the inconvenience.
- identified Sep 20, 2025, 10:25 PM UTC
The source of the partial service disruption with transaction imports for the Data Analytics Platform has been identified and we are working towards a potential solution.
- monitoring Sep 20, 2025, 10:44 PM UTC
Caseware transaction imports for the Data Analytics Platform have resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
- resolved Sep 20, 2025, 10:50 PM UTC
Caseware transaction imports for Data Analytics Platform monitoring have resumed successfully - Incident Resolved. We apologize for any inconvenience. General Ledger & Subledger imports are down in US Prod
Cloud-based Engagement Solutions, Degraded Performance, United States
Affected: Cloud-based Engagement Solutions
Timeline · 4 updates
- investigating Sep 16, 2025, 03:49 PM UTC
We are experiencing a Degraded Performance of the Risk Library for our Cloud-based Engagement Solutions affecting some products in the United States region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
- identified Sep 16, 2025, 03:58 PM UTC
The source of the Degraded Performance of the Risk Library for our Cloud-based Engagement Solutions affecting some products in the United States region(s), has been identified and we have found a potential solution. We apologize for any inconvenience.
- monitoring Sep 16, 2025, 04:05 PM UTC
Risk Library for Cloud-based Engagement Solutions in the United States region(s) has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
- resolved Sep 16, 2025, 04:14 PM UTC
Incident Resolved. We apologize for any inconvenience.
Data Analytics Platform, Partial Outage, General Ledger & Subledger imports are down in US Prod
Affected: Data Analytics Platform
Timeline · 4 updates
- investigating Sep 15, 2025, 11:04 PM UTC
We are currently experiencing a partial service disruption with General Ledger & Subledger imports for Data Analytics Platform in US Prod. Our team is actively working with our external service provider to resolve the issue as quickly as possible. We sincerely apologize for the inconvenience.
- identified Sep 15, 2025, 11:18 PM UTC
The source of the partial service disruption with General Ledger & Subledger imports for Data Analytics Platform has been identified and we are working towards a potential solution.
- monitoring Sep 15, 2025, 11:42 PM UTC
Caseware General Ledger & Subledger imports for Data Analytics Platform has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
- resolved Sep 16, 2025, 12:00 AM UTC
Caseware General Ledger & Subledger imports for Data Analytics Platform monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience. General Ledger & Subledger imports are down in US Prod
Cloud-based Engagement Solutions, Partial Outage for Europe, United Kingdom users
Affected: Cloud-based Engagement SolutionsCloud-based Engagement Solutions
Timeline · 6 updates
- investigating Sep 12, 2025, 02:35 PM UTC
We are experiencing a Partial Outage of our Cloud-based Engagement Solutions in the Europe, United Kingdom region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
- monitoring Sep 12, 2025, 02:44 PM UTC
Cloud-based Engagement Solutions has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
- investigating Sep 12, 2025, 03:22 PM UTC
Continuing to investigate the outage of our Cloud-based Engagement Solutions service(s). At this moment no additional information is available, we will keep you informed as new information becomes available.
- identified Sep 12, 2025, 03:45 PM UTC
The source of the Cloud-based Engagement Solutions Partial Outage has been identified and we have found a potential solution.
- monitoring Sep 12, 2025, 03:48 PM UTC
Cloud-based Engagement Solutions has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
- resolved Sep 12, 2025, 03:54 PM UTC
Cloud-based Engagement Solutions monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.
SmartSync Cloud Service, Major Outage for Asia Pacific users
Affected: SmartSync Cloud Service
Timeline · 4 updates
- investigating Aug 14, 2025, 02:24 AM UTC
We are experiencing a Major Outage of our SmartSync Cloud Service in the Asia Pacific region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
- identified Aug 14, 2025, 02:33 AM UTC
The source of the SmartSync Cloud Service Major Outage has been identified and we have found a potential solution.
- monitoring Aug 14, 2025, 03:03 AM UTC
SmartSync Cloud Service has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
- resolved Aug 14, 2025, 03:19 AM UTC
SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.
Data Analytics Platform, Degraded Performance for United States users
Affected: Data Analytics Platform
Timeline · 5 updates
- investigating Aug 06, 2025, 10:37 PM UTC
We are experiencing a Degraded Performance of our Data Analytics Platform in the United States region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
- investigating Aug 06, 2025, 10:58 PM UTC
We are continuing to investigate this issue.
- identified Aug 06, 2025, 11:10 PM UTC
The source of the Data Analytics Platform Degraded Performance has been identified and we have found a potential solution.
- monitoring Aug 06, 2025, 11:37 PM UTC
Data Analytics Platform has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
- resolved Aug 06, 2025, 11:45 PM UTC
Data Analytics Platform monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.
SmartSync Cloud Service, Degraded Performance for Asia Pacific users
Affected: SmartSync Cloud Service
Timeline · 4 updates
- investigating Jul 25, 2025, 02:10 AM UTC
We are experiencing a Degraded Performance of our SmartSync Cloud Service in the Asia Pacific region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
- identified Jul 25, 2025, 02:22 AM UTC
The source of the SmartSync Cloud Service Degraded Performance has been identified and we have found a potential solution.
- monitoring Jul 25, 2025, 02:41 AM UTC
SmartSync Cloud Service has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
- resolved Jul 25, 2025, 02:57 AM UTC
SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.
Caseware SmartSync Cloud Service, Degraded Performance for United States users
Affected: SmartSync Cloud Service
Timeline · 3 updates
- investigating Jun 12, 2025, 03:05 PM UTC
We are experiencing a Degraded Performance of our SmartSync Cloud Service in the United States region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
- monitoring Jun 12, 2025, 03:05 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 12, 2025, 03:06 PM UTC
This incident has been resolved.
SmartSync Cloud Service - Major Outage - Asia Pacific, Canada, Europe, United Kingdom, United States
Affected: SmartSync Cloud ServiceSmartSync Cloud ServiceSmartSync Cloud ServiceSmartSync Cloud ServiceSmartSync Cloud Service
Timeline · 6 updates
- investigating Jun 10, 2025, 06:24 PM UTC
We are experiencing a Major Outage of our SmartSync Cloud Service in the Asia Pacific, Canada, Europe, United Kingdom, United States region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
- investigating Jun 10, 2025, 06:59 PM UTC
Continuing to investigate the outage of our SmartSync Cloud Service service(s). At this moment no additional information is available, we will keep you informed as new information becomes available.
- identified Jun 10, 2025, 07:02 PM UTC
The source of the SmartSync Cloud Service Major Outage has been identified and we have found a potential solution.
- identified Jun 10, 2025, 07:07 PM UTC
The source of the SmartSync Cloud Service Major Outage has been identified and we have found a potential solution.
- monitoring Jun 10, 2025, 07:13 PM UTC
SmartSync Cloud Service has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
- resolved Jun 10, 2025, 08:22 PM UTC
SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.
SmartSync Cloud Service, Degraded Performance for United Kingdom users
Affected: SmartSync Cloud Service
Timeline · 4 updates
- investigating May 19, 2025, 02:46 PM UTC
We are experiencing a Degraded Performance of our SmartSync Cloud Service in the United Kingdom region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
- investigating May 19, 2025, 03:42 PM UTC
Continuing to investigate the outage of our SmartSync Cloud Service service(s). At this moment no additional information is available, we will keep you informed as new information becomes available.
- monitoring May 19, 2025, 04:12 PM UTC
SmartSync Cloud Service has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
- resolved May 19, 2025, 04:24 PM UTC
SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.
Cloud-based Engagement Solutions, Degraded Performance for Europe, United Kingdom users
Affected: Cloud-based Engagement SolutionsCloud-based Engagement Solutions
Timeline · 2 updates
- investigating May 12, 2025, 05:58 PM UTC
We are experiencing a Degraded performance of our Cloud-based Engagement Solutions in the Europe, United Kingdom region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
- resolved May 12, 2025, 05:59 PM UTC
Cloud-based Engagement Solutions monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.
SmartSync Cloud Service, Partial Outage for Europe, United Kingdom users
Affected: SmartSync Cloud ServiceSmartSync Cloud Service
Timeline · 5 updates
- investigating Apr 29, 2025, 10:00 AM UTC
We are experiencing a Partial Outage of our SmartSync Cloud Service in the Europe, United Kingdom region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
- identified Apr 29, 2025, 10:16 AM UTC
The source of the SmartSync Cloud Service Partial Outage has been identified and we have found a potential solution.
- investigating Apr 29, 2025, 10:17 AM UTC
Continuing to investigate the outage of our SmartSync Cloud Service service(s). At this moment no additional information is available, we will keep you informed as new information becomes available.
- monitoring Apr 29, 2025, 10:29 AM UTC
SmartSync Cloud Service has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
- resolved Apr 29, 2025, 10:39 AM UTC
SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.
SmartSync Cloud Service, Partial Outage for Canada users
Affected: SmartSync Cloud Service
Timeline · 3 updates
- investigating Apr 04, 2025, 08:10 PM UTC
We are experiencing a Partial Outage of our SmartSync Cloud Service in the Canadian region. Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
- identified Apr 04, 2025, 08:15 PM UTC
The source of the SmartSync Cloud Service Partial Outage has been identified, and we have found a potential solution.
- resolved Apr 04, 2025, 08:16 PM UTC
This incident has been resolved.