Caseware Cloud incident

Cloud-based Engagement Solutions -PDF generation & Reference copy, Partial Outage for United States users

Caseware Cloud experienced a major incident on July 13, 2026 affecting Cloud-based Engagement Solutions, lasting 52m. The incident has been resolved; the full update timeline is below.

Started: Jul 13, 2026, 09:39 PM UTC
Resolved: Jul 13, 2026, 10:31 PM UTC
Duration: 52m
Detected by Pingoru: Jul 13, 2026, 09:39 PM UTC

Affected components

Cloud-based Engagement Solutions

Update timeline

investigating Jul 13, 2026, 09:39 PM UTC

We are experiencing a Partial Outage of our Cloud-based Engagement Solutions affecting PDF generation & Reference copy, primarily impacting the US region(s). Our teams are actively investigating to identify the root cause and determine the appropriate corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
monitoring Jul 13, 2026, 10:31 PM UTC

A fix has been implemented, and we are monitoring the results.
resolved Jul 13, 2026, 10:31 PM UTC

This incident has been resolved.