Caseware Cloud incident

Cloud-based Engagement Solutions, Degraded Performance for United States users

Caseware Cloud experienced a minor incident on July 10, 2026 affecting Cloud-based Engagement Solutions, lasting 1h 10m. The incident has been resolved; the full update timeline is below.

Started: Jul 10, 2026, 08:28 PM UTC
Resolved: Jul 10, 2026, 09:39 PM UTC
Duration: 1h 10m
Detected by Pingoru: Jul 10, 2026, 08:28 PM UTC

Affected components

Cloud-based Engagement Solutions

Update timeline

investigating Jul 10, 2026, 08:28 PM UTC

We are experiencing a Degraded Performance of our Cloud-based Engagement Solutions in the United States region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
monitoring Jul 10, 2026, 09:39 PM UTC

Cloud-based Engagement Solutions has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
resolved Jul 10, 2026, 09:39 PM UTC

Cloud-based Engagement Solutions monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.