Caseware Cloud incident

SmartSync Cloud Service, Degraded Performance for Europe users

Minor Ongoing View vendor source →

Caseware Cloud is currently experiencing a minor incident affecting SmartSync Cloud Service, which began 32 min ago. The vendor's full update timeline is below.

Started
Jun 03, 2026, 09:06 AM UTC
Resolved
Ongoing
Duration
● 32m
Detected by Pingoru
Jun 03, 2026, 09:06 AM UTC

Affected components

SmartSync Cloud Service

Update timeline

  1. investigating Jun 03, 2026, 09:06 AM UTC

    We are experiencing a Degraded Performance of our SmartSync Cloud Service in the Europe region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.

  2. identified Jun 03, 2026, 09:32 AM UTC

    The source of the SmartSync Cloud Service Degraded Performance has been identified and we have found a potential solution.