Caseware Cloud incident
SmartSync Cloud Service, Partial Outage for United States users
Caseware Cloud experienced a major incident on July 13, 2026 affecting SmartSync Cloud Service, lasting 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 13, 2026, 03:01 PM UTC
We are experiencing a Partial Outage of our SmartSync Cloud Service in the United States region(s), limited user impact. Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
- monitoring Jul 13, 2026, 03:10 PM UTC
SmartSync Cloud Service has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
- resolved Jul 13, 2026, 03:31 PM UTC
SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.