Caseware Cloud incident

Caseware Cloud Service, Degraded Performance for United States users

Minor Resolved View vendor source →

Caseware Cloud experienced a minor incident on July 16, 2026 affecting Caseware Cloud Service, lasting 2h 2m. The incident has been resolved; the full update timeline is below.

Started
Jul 16, 2026, 02:20 PM UTC
Resolved
Jul 16, 2026, 04:23 PM UTC
Duration
2h 2m
Detected by Pingoru
Jul 16, 2026, 02:20 PM UTC

Affected components

Caseware Cloud Service

Update timeline

  1. investigating Jul 16, 2026, 03:26 PM UTC

    We are experiencing a Degraded Performance of our Caseware Cloud Service in the United States region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.

  2. monitoring Jul 16, 2026, 03:33 PM UTC

    Caseware Cloud Service has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.

  3. resolved Jul 16, 2026, 08:01 PM UTC

    Caseware Cloud Service monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.