Caseware Cloud incident

Agent Platform Service (AiDA), Degraded Performance for United States users

Minor Resolved View vendor source →

Caseware Cloud experienced a minor incident on May 28, 2026 affecting Data Analytics Platform, lasting 1h 33m. The incident has been resolved; the full update timeline is below.

Started
May 28, 2026, 01:20 AM UTC
Resolved
May 28, 2026, 02:53 AM UTC
Duration
1h 33m
Detected by Pingoru
May 28, 2026, 01:20 AM UTC

Affected components

Data Analytics Platform

Update timeline

  1. investigating May 28, 2026, 01:20 AM UTC

    We are experiencing a Degraded Performance of our Agent Platform Service (AiDA) in the United States region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.

  2. investigating May 28, 2026, 02:27 AM UTC

    We are continuing to investigate this issue.

  3. monitoring May 28, 2026, 02:48 AM UTC

    A fix has been implemented, and we are monitoring the results.

  4. resolved May 28, 2026, 02:53 AM UTC

    This incident has been resolved.