Caseware Cloud incident

Agent Platform Service (AiDA), Degraded Performance for United States users

Minor Ongoing View vendor source →

Caseware Cloud is currently experiencing a minor incident affecting Data Analytics Platform, which began 2h ago. The vendor's full update timeline is below.

Started
May 28, 2026, 01:20 AM UTC
Resolved
Ongoing
Duration
● 1h 31m
Detected by Pingoru
May 28, 2026, 01:20 AM UTC

Affected components

Data Analytics Platform

Update timeline

  1. investigating May 28, 2026, 01:20 AM UTC

    We are experiencing a Degraded Performance of our Agent Platform Service (AiDA) in the United States region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.

  2. investigating May 28, 2026, 02:27 AM UTC

    We are continuing to investigate this issue.