Caseware Cloud incident
Template authoring flow, Partial Outage for Asia, Canada and Europe users
Caseware Cloud is currently experiencing a major incident affecting Cloud-based Engagement Solutions and Cloud-based Engagement Solutions and 1 more component, which began 4h ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating Jun 08, 2026, 03:23 PM UTC
We are currently experiencing issues affecting the template authoring flow. Users may encounter errors when creating, editing, or saving templates. At this time, the impact appears to be limited to the authoring functionality, while other areas of the platform remain operational. Our engineering team is actively investigating the root cause and working to implement a fix to restore full functionality as quickly as possible. We will continue to provide updates as new information becomes available.
- identified Jun 08, 2026, 03:54 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jun 08, 2026, 05:11 PM UTC
We are continuing to work on a fix for this issue.
- identified Jun 08, 2026, 06:17 PM UTC
We are continuing to work on a fix for this issue.