Caseware Cloud incident

SmartSync Cloud Service, Degraded Performance for United States users

Minor Resolved View vendor source →

Caseware Cloud experienced a minor incident on July 18, 2026 affecting SmartSync Cloud Service, lasting 31m. The incident has been resolved; the full update timeline is below.

Started
Jul 18, 2026, 06:59 AM UTC
Resolved
Jul 18, 2026, 07:31 AM UTC
Duration
31m
Detected by Pingoru
Jul 18, 2026, 06:59 AM UTC

Affected components

SmartSync Cloud Service

Update timeline

  1. investigating Jul 18, 2026, 11:20 AM UTC

    We are experiencing a Degraded Performance of our SmartSync Cloud Service in the United States region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.

  2. monitoring Jul 18, 2026, 11:36 AM UTC

    SmartSync Cloud Service has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.

  3. resolved Jul 18, 2026, 11:52 AM UTC

    SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.